Support

RMS Version 8.02J and 8.10E Program Changes on the November 2016 Update

by

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included on this update are listed below.

The price files for multiple Munce catalogs are included on this update.

  • M-NOV-RN.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
  • M-NOV-RD.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  • M-NOV-CN.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
  • M-NOV-CD.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  • M-2DAY-R.TXT = Regular sale pricing – November/December 2 Day Sale (Set dates in IVPROMO)
  • M-DEC-R.TXT = Regular sale pricing – December catalog (28-Nov-2016 thru 31-Dec-2016)

If you are sending out one of these Munce catalogs to your customers, you can run "IVPROMO" in BSMGR and enter the appropriate file name. You will need to specify the start and end dates for the 2 Day sales catalog items.

As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information (title, author, retail, etc.) from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following for all the products in the catalog file:
    » Sale price; » Sale start date; » Sale end date; » Promo code.

Enhancements and Changes for 8.02 and 8.10

EXITPRO:
• EXIT TO COMMAND PROMPT FROM MENU – WHEN BSMGR IS STARTED "AS ADMINISTRATOR", THE EXIT TO COMMAND PROMPT OPTION FROM THE MENU WOULDN’T WORK PROPERLY.
EZDATA:
• FIXED AN ISSUE WITH "SEND CAMPAIGN" FROM THE FIRST SCREEN.
IVGL:
• ADDED TITLE OPTION.
IVPR:
• UNRECEIVING OF SPECIAL ORDERS.
IVR:
• FIXED ISSUE WITH MULTIPLE "TO" EMAIL ADDRESSES.
IVUL:
• THE SALE PRICES WERE OFF ON IMPORT FROM EXCEL.
MENU:
• ADDED THE ABILITY TO TYPE "QUIT" AT THE "ENTER PROGRAM NAME" PROMPT TO EXIT BSMGR.
MLCD:
• NEW PROGRAM – SETS FRQ. BUYER DISC FOR A CUSTOMER TYPE. ALSO ADDED AS AN OPTION IN MLUL.
• ADDED DATE VALIDATION.
MLUL:
• ADDED SUPPORT FOR NEW MLCD PROGRAM.
QBS:
• CALL TO QBS_UPDATER.EXE AS ADMINISTRATOR – IF QBS IS RUN "AS ADMINISTRATOR", THE CALL TO QBS_UPDATER.EXE WAS NOT WORKING.
SCHEDULE:
• FIXED ISSUE WITH FTPING MISC FILES.
SLCCP:
• TWEAKED SCREEN LAYOUT FOR 1280 X 1024.
USERENV:
• TWEAKED PAX OPTIONS DISPLAY WHEN SWITCHING BETWEEN TCP AND USB.

Enhancements and Changes for 8.10 Only

GETCATS:
• DEPTS 49-96 WERE NOT ADDING INTO TOTALS OF ORDER CORRECTLY.
IVM:
• WHOLESALE AND DISCOUNT FIELDS IF SYS | CONFIG | MISC. CONFIGURATIONS | #2017 IS SET TO A "Y" TO BLANK THE WHOLESALE AND DISCOUNT LABELS OR THEY ARE IN READ-ONLY-MODE DUE TO A FAILURE TO INPUT THE CORRECT PASSCODE, THE DISCOUNT ENTRY WHOLESALE FIELDS WILL NO LONGER BE VISIBLE.
SCHEDULE:
• FIXED LINKAGE ISSUE WITH POSDEF.

Please contact us if you experience problems installing your update.

Remember, you can view program enhancements and fixes as well as other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

RMS Version 8.02i and 8.10D Program Changes on the October 2016 Update

by

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included on this update are listed below.

The price files for multiple Munce catalogs are included on this update.

  • M-OCT-R.TXT = Regular sale pricing – October catalog (26-Sep-2016 thru 31-Oct-2016)
  • M-NOV-RN.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
  • M-NOV-RD.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  • M-NOV-CN.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
  • M-NOV-CD.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  • M-2DAY-R.TXT = Regular sale pricing – November/December 2 Day Sale (Set dates in IVPROMO)

If you are sending out one of these Munce catalogs to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. You will need to specify the start and end dates for the 2 Day sales catalog items.

As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information (title, author, retail, etc.) from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following for all the products in the catalog file:
    » Sale price; » Sale start date; » Sale end date; » Promo code.

Enhancements and Changes for 8.02 and 8.10

APE:
• FIXED LINKAGE ERROR CALLING DATERTNS.
EZADMAIL:
• FIXED ISSUE WITH USAGE REPORTING.
• BLOCK BOGUS IMAGE NAMES FROM SEASONS FOLDER.
IVIR:
• YOU CAN NOW LIMIT INVOICES PULLED USING RECEIVED BY DATES.
IVL:
• WE NOW STRIP THE QUOTES OR COMMAS OUT OF THE MISC. FIELD. THEY CAUSE PROBLEMS WITH THE DELIMITER IN THE TEXT FILE.
PAXDIAG:
• ADDED PORT 10009 TO THE GROUP OF PORTS THAT ARE CHECKED.
PAXOMNI:
• NEW PROGRAM – SETTLES ALL PAX TERMINALS FROM ONE LOCATION.
SLT:
• CORRECTED CHECK BOXES FOR DAYS TO INCLUDE – SUNDAY TOTALS WERE SATURDAYS, SATURDAYS WERE FRIDAYS, ETC.

Enhancements and Changes for 8.10 Only

POSMENU:
• IN ADDITION TO THE EXISTING “MOVE BUTTON” FEATURE, YOU CAN NOW COPY A BUTTON AND PASTE IT’S SETTINGS ELSEWHERE.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

STL Closed – Changing Default Vendors in BSMGR

by

Changing Default Distributor from STL/Appalachian

With the closure of STL/Appalachian, many retailers need to change the default vendor settings in IVM. Here’s what you need to do:

  1. Select a new vendor to use as the default vendor. It can be the same as what you are already using for one of the other default vendors.
  2. SYS | Config | Misc. Configurations | #2012 => set each default vendor (1, 2 and 3) to the new default values.
  3. Make a copy of your inventory file (IVM01 for most) located in the BOOK folder on your BSMGR file server.
  4. IVUL | Click #23 | Click the “OK=F5” button.
    1. For “Old Vendor #”, enter STL’s vendor number (typically 003).
    2. For “New Vendor #”, enter your desired new Vendor #1 number.
    3. Leave “Vendor #1” selected.
    4. Click the “OK=F5” button.
  5. IVUL | Click #23 | Click the “OK=F5” button.
    1. For “Old Vendor #”, enter STL’s vendor number (typically 003).
    2. For “New Vendor #”, enter your desired new Vendor #2 number.
    3. Select “Vendor #2”.
    4. Click the “OK=F5” button.
  6. IVUL | Click #23 | Click the “OK=F5” button.
    1. For “Old Vendor #”, enter STL’s vendor number (typically 003).
    2. For “New Vendor #”, enter your desired new Vendor #3 number.
    3. Select “Vendor #3”.
    4. Click the “OK=F5” button.

If you have any questions, please let us know.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

RMS Version 8.02H and 8.10C Program Changes on the September 2016 Update

by

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

The price files for Munce’s October catalog (M-OCT-R.TXT) and “Fall Into Savings” (September) catalog (M-SEP-R.TXT) are included on this update. If you are sending out a Munce catalog to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following:
    » Sale price; » Sale start date; » Sale end date; » Promo code.

Enhancements and Changes for 8.02 and 8.10

CCSET:
• UPDATED SOME “CALLED FROM” REFERENCES.
CCSET20:
• ADDED SUPPORT FOR THE NEW CHILKAT CONTROL.
CLNLOGS:
• ADDED SUPPORT FOR ARCHIVING PAXD AND PVDAA.
EZADMAIL:
• STOPPED MULTIPLE SENDING WHEN UNABLE TO REACH CLOUD DB.
IVDI3:
• FOREIGN TITLE SEARCH BY CATEGORY WOULDN’T SHOW THE 2ND PAGE OF DETAILS.
IVR:
• ADDED SUPPORT FOR BSMEMAIL.
MENU:
• CORRECTED FOR SHORTCUT DIRECTLY TO TIMEIN. WHEN THE CHECK FOR THE NEW CHILKAT CONTROL WAS ADDED TO MENU, IT CAUSED THE SCREEN TO NOT GET PROPERLY INITIALIZED IF YOU HAVE A SHORTCUT DIRECTLY TO THE TIMEIN PROGRAM (INSTEAD OF TO MENU).
• CALLING POS FROM ICON DIDN’T SET REG-NUM – ECN 8052 8053 LEFT OFF “POS”.
PRTLABEL:
• 50 LABEL OFFSET WASN’T RIGHT.

Enhancements and Changes for 8.10 Only

ACCESS:
• FIXED FILE ERROR 39 ON EXTENDED IVMAST AND REGHIST.

EOITRAN:
• FIXED LINKAGE ERROR WHEN CALLING POSDEFS.

DIAGRPT:
• FIXED LINKAGE ERROR WHEN CALLING POSDEFS.

IVR:
• DISPLAY RETURN NUMBERS NOW HAS THE OPTION OF ONLY DISPLAYING RETURNS THAT ARE ACTIVE.

POS:
• KEEP HOURLY DEPT SALES – THIS IS NOW DONE BY DEFAULT. IF YOU DON’T WANT IT YOU HAVE TO TURN OFF IN CONFIG # 4072.

• ALLOW OTHER NON BSM GIFT CARDS – ASSUMING OTHER GIFT CARDS HAVE BEEN IMPORTED INTO BSM, WE CAN NOW TRANSLATE OLD BARCODES TO THEIR BSM FORMAT. SET ENV VARIABLE “GIFTCARD-LAYOUT” TO EXAMPLE 5,02345,6. OLD CARD # READ IS 02345000123456″ THESE COMMA-DELIMITED FIELDS CORRESPOND TO 5 = LENGTH OF PREFIX SO “02345” IS PREFIX. 6 = LAST AMT OF NUMBERS THAT CORRESPOND TO THE NUMBER. 02345000123456 TRANSLATED = “R 123456”.

SLEMP:
• NOW SORTS BY NAME.

TIME:
• PAGE BREAK ON NEW EMPLOYEE – ON FULL REPORT, BSM WAS PRINTING THE NEXT EMPLOYEE NAME AFTER THE TOTAL OF PREVIOUS EMPLOYEE RATHER THAN PRINTING IT AFTER ADVANCING TO NEW PAGE.

TIMEPAGE:
• HOURS WORKED WEREN’T RIGHT.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

RMS Version 8.02G and 8.10B Program Changes on the August 2016 Update

by

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

The price files for Munce’s “Fall Into Savings” (September) catalog (M-SEP-R.TXT) and their August catalog (M-AUG-R.TXT) are included on this update. If you are sending out a Munce catalog or postcard to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following:
    » Sale price; » Sale start date; » Sale end date; » Promo code.

Enhancements and Changes for 8.02 and 8.10

CATPAGE:
• FIXED INDEX OUT OF BOUNDS ERROR WHEN SCROLLING WITH MOUSE WHEEL.
EMTEST:
• CHANGED TO USE THE CHILKAT EMAIL CONTROL – THE OLDER STANDALONE EXECUTABLE WE USED FOR EMAIL DOESN’T WORK WITH NEW SECURITY UPGRADES RECENTLY ADDED TO GMAIL. THE CHILKAT CONTROL DOES WORK WITH GMAIL.
EZADMAIL:
• CHANGED TO USE THE CHILKAT EMAIL CONTROL – THE OLDER STANDALONE EXECUTABLE WE USED FOR EMAIL DOESN’T WORK WITH NEW SECURITY UPGRADES RECENTLY ADDED TO GMAIL. THE CHILKAT CONTROL DOES WORK WITH GMAIL.
EZDATA:
• FIXED AN ISSUE WITH EDITING CONTENTS FOR A NEWSLETTER FROM THE PREVIEW SCREEN.
IVM:
• WHEN ADDING AN ITEM, THE VENDOR DISCOUNT WAS NOT BEING SET.
IVPR:
• ADDED ITEM# AND TITLE TO PRICE CHANGE SCREEN.
IVPSCRN:
• WHEN BRINGING BACK A SAVED REPORT, NOT-ORDERED-SINCE AND NOT-SOLD-SINCE WERE NOT COMING BACK.
MENU:
• CHECKS FOR THE NEW UNIFIED CHILKAT ACTIVEX CONTROL. IF NOT FOUND, IT CALLS WIN8REG.
PAXDIAG:
• WHEN PINGING IP ADDRESSES, WE WERE USING THE LEADING ZEROES IN THE OCTALS.
RACCOON:
• ALL LOGGING IS NOW IN RACCOON.LOG INSTEAD OF DAILYLOG.TXT.
SLCCP:
• CHANGED FROM SHOWING ALL TRANSACTIONS AT START TO ONLY SHOWING CURRENT DAY.
TIME:
• DETAILS OPTION ON HOURS WORKED SCREEN – WHEN BSM DISPLAYS HOW MANY HOURS HAVE BEEN WORKED FOR THE LAST 4 WEEKS, THERE IS NOW A BUTTON TO SHOW “DETAILS” FOR ALL CLOCK IN AND OUTS FOR THAT EMPLOYEE.
TIMEIN:
• DETAILS OPTION ON HOURS WORKED SCREEN – WHEN BSM DISPLAYS HOW MANY HOURS HAVE BEEN WORKED FOR THE LAST 4 WEEKS, THERE IS NOW A BUTTON TO SHOW “DETAILS” FOR ALL CLOCK IN AND OUTS FOR THAT EMPLOYEE.
VITAL20:
• CORRECTED SPELLING ERRORS.
WIN8REG:
• ADDED CHILKATAX-9.5.0-WIN32.DLL – USED FOR VITAL20 ENHANCEMENT TO ENSURE FULL SHA-2 SUPPORT.
• ADDITIONAL BATCH FILE FOR REGISTERING FILES – USERS WITHOUT ADMINISTRATIVE PERMISSIONS CANNOT REGISTER THE NEW CHILKAT CONTROL NEEDED FOR THE INDUSTRY CHANGE OF ENCRYPTION TAKING EFFECT ON SUNDAY, JULY 31ST. WIN8REG NOW CREATES A BATCH FILE OF ALL THE CONTROLS THAT NEED TO BE REGISTERED SO IT CAN BE MANUALLY RUN AS ADMINISTRATOR.

Enhancements and Changes for 8.10 Only

SLTP:
• FIXED SINGLE COLUMN MONTHLY FILE.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Replay Links for the August 2016 Users Meeting Webinar

by

We were blessed by everyone that was able to join us for the users meeting webinar we had on Tuesday.

We apologize for the hiccup at the beginning of the meeting. Shortly after starting the meeting, the browser window crashed which “ended” the meeting. Apparently, you cannot restart a completed webinar. We started a new webinar, but the automatic follow-up email the system sent points to the session that died.

Whether or not you registered to view/participate in the webinar, you can watch the replay at your leisure. We’ve included a “table of contents” with links to jump to the specific topic in case you had to leave early and want to see just the part you missed, or if you want to revisit a specific topic.

Thank you again to everyone that was part of the meeting this week, and THANK YOU for the difference each of you is making in your local community!

Section DescriptionTime/Link
Welcome to Webinar(starts at 5:04)
Opening Prayer(starts at 6:32)
EMV Credit Cards, Apple Pay, and Android Pay(starts at 7:04)
Windows 10 and BSMGR(starts at 9:18)
Tablets for portable terminals/points of sale(starts at 10:39)
EZContact Email marketing(starts at 11:16)
qScan Mobile Inventory App(starts at 13:07)
Touch POS(starts at 14:55)
e-Statements/e-Invoices(starts at 18:42)
Remote Manager(starts at 19:27)
On-Site BSMGR Training with
Kingdom Retail Solutions		(starts at 20:25)
Highlighting Some Recent Program Changes(starts at 21:49)
  – EMP(starts at 21:56)
  – ARI Print Detail(starts at 23:18)
  – IVT(starts at 25:53)
  – Purge Inventory Maintenance Logs(starts at 26:21)
  – PRTLABEL(starts at 26:49)
  – SYS(starts at 27:26)
  – TIME(starts at 27:50)
  – Full PO Stock Check(starts at 28:30)
  – DASH(starts at 29:40)
  – DAILY(starts at 30:32)
  – CASHCALC(starts at 31:02)
  – SPT(starts at 31:33)
Emails archived at emails.bsmgr.com(starts at 32:41)
Q&A Intro(starts at 33:16)
Version 8.10 Intro(starts at 34:19)
  – Question on Remote Manager(starts at 36:28)
  – Question on Signature Capture(starts at 38:24)
  – Questions on using tablet(starts at 40:15)
  – Question on Programs in DAILY(starts at 40:56)
  – Question on S300 Pin Pad Units
  supporting Apple Pay and Android Pay		(starts at 41:41)
  – Question on license for tablet(starts at 44:03)
Wrap-up the Webinar(starts at 46:17)
Closing Prayer(starts at 47:37)
Sign Off(starts at 48:17)

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Remember, you can search our archive of emailed communications from Bookstore Manager at emails.bsmgr.com.

     

Program Changes on the July 2016 Update

by

RMS Version 8.02F Program Changes on the July 2016 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

The price files for Munce’s August catalog (M-AUG-R.TXT) and their “Sizzlin’ Summer” July postcard (M-JUL-R.TXT) are included on this update. If you are sending out a Munce catalog or postcard to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following:
    » Sale price; » Sale start date; » Sale end date; » Promo code.

ARM:
THE FIRST EMAIL ENTRY FIELD IS FROM THE ORIGINAL, SINGLE EMAIL ENTRY FIELD THAT IS LIMITED TO 40 CHARACTERS. THE PROGRAM NOW PREVENTS YOU FROM TRYING TO SAVE THE EMAIL ADDRESSES IF THE FIRST FIELD HAS MORE THAN 40 CHARACTERS.
BARKIT:
COSTING CORRECTION ON KITS – THE QUANTITY OF KITS SOLD WAS BEING USED IN POS WITHOUT CONSIDERING THE QUANTITY OF AN ITEM IN THE KIT. THIS CAUSED THE “COST” TO NOT BE CORRECTLY CALCULATED. FOR EXAMPLE, IF A KIT HAD 2 COPIES OF A BOOK AND 1 KIT WAS SOLD POS DETERMINED COST BASED ON “1” KIT SOLD INSTEAD OF “2” COPIES IN THE KIT.
EZDATA:
AUTORESPONDER WAS SAVING THE DATE INSTEAD INSTEAD OF <DATE##>.
IVWO:
FIXED LABEL LAYOUT – ON SOME RESOLUTIONS, THE LABELS WOULD OVERLAP.
MLUL:
ADDED UTILITY TO MATCH TRKIX AUTH WITH IVM AUTH.
PARABLE:
ADDED OPTION TO SEND MAIL LIST CHANGES TO A FILE INSTEAD OF THE PRINTER.
TIME:
NEW “MISC” FIELD – YOU CAN MAKE A NOTATION ON AN EMPLOYEE TIME RECORD OF 3 CHARACTERS. FOR EXAMPLE “VAC” FOR VACATION HOURS. THIS NOTATION WILL PRINT ON THE PAYROLL REPORT.
TIMEPAGE:
NEW “MISC” FIELD – YOU CAN MAKE A NOTATION ON AN EMPLOYEE TIME RECORD OF 3 CHARACTERS. FOR EXAMPLE “VAC” FOR VACATION HOURS. THIS NOTATION WILL PRINT ON THE PAYROLL REPORT.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Independence Day 2016 Special Support Hours

by

Our office will be closed on Monday, July 4th in honor of Independence Day. However, our weekend emergency support number will be monitored from 9am until 6pm (Central) on Monday for critical issues, such as an inability to perform sales or burn discs from QBS. That number is (325) 669-2381. Leave a message and your call will be returned as soon as possible.

Weekend emergency support will also be available on Saturday and Sunday like normal.

Non-emergency calls from Saturday, Sunday and Monday will be returned during normal business hours on Tuesday, July 5th.

We hope you have a blessed weekend!

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Windows 10 Upgrade Issues

by

Microsoft® Windows® 10 Upgrade

If you recently upgraded to Windows 10… are your Scheduled Tasks still running?

We have received many calls from stores that discovered days later that the upgrade broke all their Scheduled Tasks. Of primary relevance is the call to run the BSMGR SCHEDULE program for handling backups, multi-store file transfers and data reporting to Parable or EOI.

Since Microsoft initially released Windows 10 as a free upgrade for Windows 7 and 8.1 almost a year ago, they have gradually become more aggressive in trying to get systems upgraded.

Initially, you could request the upgrade and receive an invitation to install Windows 10. Starting last October, Microsoft changed Windows 10 to a “recommended update” that would automatically download the needed files to most Windows 7 and 8.1 systems. The upgrade program (GWX – for Get Windows 10 with “X” being the Roman numeral for 10) had buttons to install the upgrade or you could click the red “X” in the top right corner to exit the program without installing Windows 10.

Starting in mid-May, we began to get calls from stores that came in to find one or more computers had automatically updated to Windows 10. The pop-up screen that had been shown since October was changed to show a date the installation would happen. Clicking the red “X” simply accepted this schedule, and a few days later you would walk in to find Windows 10 running on the computer.

IMPORTANT INFO
—–NOT YET UPGRADED TO WINDOWS 10—–
It should be OK to install the Windows 10 upgrade on most computers running Windows 7 or 8.1 in your store, as far as BSMGR is concerned. However, there are exceptions.

  1. While Quest ran on early versions of Windows 10, a Microsoft update that was pushed out in March 2016 now prevents Quest from running on the current release of Windows 10. You should block the installation of Windows 10 on computers running Quest.
  2. Some older hardware we sold several years ago does not work with Windows 10 due to outdated drivers. Once Windows 10 was released, we tested all the hardware we still had in our office on it. We sent an email (archived at emails.bsmgr.com/windows-10-hardware-test-results) out in November sharing the results of our testing. If you are using hardware on the “Do Not Work” list or on the “Unknowns” list, you need to weigh whether you want to purchase new hardware to replace what doesn’t work or keep using the older version of Windows.

If you have a computer that should not upgrade to Windows 10, we recommend installing the “Never 10” program from Gibson Research Corp. It can be downloaded for free from their site at www.grc.com/never10.htm. Click the green “Download now” button and follow the directions.

 

—–UPGRADED TO WINDOWS 10 AND DOWNGRADED BACK TO WINDOWS 7—–
Once the Windows 10 upgrade is installed, if you do not accept the new EULA (End-User License Agreement), Microsoft will roll-back Windows to the version previously installed (Windows 7 or 8.1). We have received many calls from stores that did this and experienced various problems.

  • Scheduled Tasks fail – This can easily be a hidden problem since everything you use on a daily basis continues to work. However, it is serious. One important Scheduled Task on the server is calling the BSMGR SCHEDULE program every night at 11pm (your local time). The BSMGR SCHEDULE program handles critical tasks such as nightly backups and file archiving as well as multi-store file transfers.
  • Print spooler fails – The Windows print spooler handles your print jobs, whether from BSMGR or any other Windows program. If the print spooler won’t run, you can’t spool jobs to the printers.
  • Windows Explorer becomes unstable – Trying to navigate around in “Computer” or “File Explorer” gives errors or outright crashes.
—–UPGRADED TO WINDOWS 10 AND ACCEPTED EULA—–
With Windows 10, Microsoft has disabled/hidden the traditional Administrator account. If your Scheduled Tasks were configured on Windows 7 to run as Administrator, they probably are no longer working. You will need to re-create them using an account with Administrator privileges (like RMS00). You can follow the steps in our updated tech document (www.BookstoreManager.biz/tutor/SCHED-WX.pdf) to make sure your nightly routines are being called properly.
In addition, the Windows 10 upgrade changes some printer functionality:

  1. In the “Cortana” (Ask me anything) box near the new Start button, type in “Printers & scanners” and click on the match in the list. Under “Let Windows manage my default printer”, click the slider to the “Off” position.
  2. TSP100 receipt printers get renamed to a default name like “Star TSP Auto cutter”. You need to rename it back to “TSP100”.
  3. Zebra label printers have a new driver installed. You will need to re-share the printer (if it was shared), and you will need to rename it back to “ZEBRA”.
  4. The built-in Windows 10 driver for the Epson Artisan 725 CD printer (used for QBS to print on burned CD’s) does not have all the printer properties (specifically, the one needed to print on a CD). There is a current driver available from the Epson website.

 

If you’ve experienced any other problems due to the Windows 10 upgrade, please reply to this email and let us know what your experience has been.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Program Changes on the June 2016 Update

by

RMS Version 8.02E Program Changes on the June 2016 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

The price files for the Munce “Sizzlin’ Summer” July postcard (M-JUL-R.TXT) and the June catalog (M-JUN-R.TXT) are included on this update. If you are sending out a Munce catalog or postcard to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following:
    » Sale price; » Sale start date; » Sale end date; » Promo code.

APEP:
• NOW HAS THE OPTION TO VIEW THE A/P AUDIT TRAIL TO SCREEN OR PRINT.
EZINIT:
• EXPORT WAS NOT FILTERING “NO SPAM” CUSTOMERS.
PAXDIAG:
• ADDED SUPPORT FOR CHECKING PORTS.
• ADDED SUPPORT FOR READING XP LAYOUT.
• CHANGED PING RESULTS TO SHOW ONLY “IN USE” IP’S.
PLDIAG.EXE:
• NEW PROGRAM CALLED BY PAXDIAG FOR CHECKING PORTS.
QBS:
• ADDED THE ABILITY TO VIEW INVOICED BURNS. ACCESS UNDER “BURN BALANCE INQUIRY” OPTION.
SCHEDULE:
• ADDED NEWEMPL TO NAMESDL.ZIP.
SLAR:
• SUPPRESS PRINT OUT IF NO TRANSACTIONS.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel