Thanksgiving Day 2017 Holiday Hours

From all of us at Bookstore Manager Software, we wish you, your families, and your staff a safe and blessed Thanksgiving. We are thankful for each and every one of you!

Special Support Hours

Thursday, November 23rd (Thanksgiving Day)
Our office will be closed so we can spend time with our families.
Friday, November 24th ("Black Friday")
Our support team will be available for all calls during normal business hours (8 a.m. to 6 p.m. Central Time).

Saturday, November 25th and Sunday, November 26th:
Our weekend emergency support number will be monitored like normal for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 669-2381. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Monday, November 27th.

Happy Thanksgiving from Your BSMGR Support Team!

support@bsmgr.com | (800) 997-6724 (option 2)
Remember you can use SPT at "Enter Program Name" to put your support request directly on our support docket.

BSMGR on Facebook     BSMGR YouTube Channel

RMS Version 8.10Q Program Changes on the November 2017 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples, and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included with this update are listed below.


The following price files for the active and upcoming Munce sales catalogs are included on this update.

    • M-CHR-RN.TXT = Regular Christmas Sales Event Catalog [Oct – Nov]
      (30-Oct-2017 thru 26-Nov-2017)
    • M-CHR-CN.TXT = Conservative Christmas Sales Event Catalog [Oct – Nov]
      (30-Oct-2017 thru 26-Nov-2017)
    • M-CHR-RD.TXT = Regular Christmas Sales Event Catalog [Oct – Dec]
      (30-Oct-2017 thru 24-Dec-2017)
    • M-CHR-CD.TXT = Conservative Christmas Sales Event Catalog [Oct – Dec]
      (30-Oct-2017 thru 24-Dec-2017)
    • M-2DAY-R.TXT = Regular 2 Day Sales Event Catalog [After Thanksgiving]
      (24-Nov-2017 thru 25-Nov-2017)
    • M-CTC-R.TXT = Regular Countdown To Christmas Sales Catalog
      (27-Nov-2017 thru 31-Dec-2017)

    If you are sending out one of these Munce catalogs to your customers, you can run "IVPROMO" in BSMGR and enter the appropriate file name.

    As a reminder, the program will check your inventory file for the following:

    • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information (title, author, retail, etc.) from the Christian Books & More database.
    • Once missing products have been added to your inventory file, the program will set up the following for all the products in the catalog file:
      » Sale price; » Sale start date; » Sale end date; » Promo code.


    Enhancements and Changes for 8.10


    CBALOCAL:
    • NEW PASSWORD LOGIC – MADE A SMALL CHANGE TO THE LOGIC CREATING A NEW PASSWORD AT PARABLE’S REQUEST.
    COMM:
    • DIRECT CALL TO FTPTRAN – WE DON’T USE THE VARIOUS OPTIONS ON THIS SCREEN, SO IT NOW CALLS FTPTRAN AND EXITS.
    DAILY:
    • ADDED LOG FILE – DAILYPROGRAM.LOG.
    EOITRAN:
    • ADDED A WARNING IF CHILKAT FTP CONTROL IS NOT REGISTERED.
    IVM:
    • CHANGE ISBN OPTION – BUTTON NO LONGER SHOWS IN ADD MODE.
    MLM2:
    • COSMETIC – CHANGED THE WORDS “TITLE” TO “DESC.”.
    POS:
    • NON-TOUCH POS WASN’T TIMING OUT.
    • TURNED OFF SIGNATURE CAPTURE FOR PAX DEBIT.
    QSCAN:
    • CHANGED THE FILTERING OF INVALID CHARACTERS IN THE ITEM NUMBERS.
    SLE:
    • ADDED A VIEW ONLY OPTION.
    SLP:
    • G/L LINK – WHEN POSTING DEPTS 1-96 SALES TO GL, IF BSM CAN’T FIND THE G/L NUMBER IT NO GIVES THE DEPARTMENT NUMBER IN THE ERROR MESSAGE.
    SLTR:
    • TWEAKED THE WAY A USER SIGNATURE IS PRINTED.


    Please contact us if you experience problems installing your update.

    Remember, you can view program enhancements and fixes as well as other emailed communications from Bookstore Manager at emails.bsmgr.com.

    Your BSMGR Support Team
    support@bsmgr.com | (800) 997-6724 (option 2)

    BSMGR on Facebook     BSMGR YouTube Channel

Boost Store Traffic with CBA’s Get It Local Today Initiative

Get It Local

Your store matters. To you. To your customers. To us. To the industry. To the Kingdom.

That’s why we’re fully supporting CBA’s industry-wide program, Get It Local Today, which connects online consumers to local Christian stores-for the entire industry’s benefit.

If you haven’t heard of the program, Get It Local Today allows retailers like you to:

  • Receive direct customer referrals from participating Christian publishers
  • Help customers find your store
  • Broadcast your store’s inventory online-even if you don’t have a website!
  • Increase your sales

Will you join? It’s FREE to you and you can participate by visiting GetItLocalToday.com/enroll. We hope you’ll join this joint effort to boost store traffic.

After you enroll, you need to configure BSMGR to fully participate. You can do that in two steps.

  1. At the Enter Program Name, run “CBALOCAL”. If you get a Program Not Found response, you need to install the October 2017 update.
  2. Make sure the Windows Task Scheduler is running the SCHEDULE program.
    Click here for instructions on setting up SCHEDULE in Windows® 10
    Click here for instructions on setting up SCHEDULE in Windows® 8
    Click here for instructions on setting up SCHEDULE in Windows® 7

    If you have any problems getting everything set up in BSMGR, please let us know.

    Your BSMGR Support Team
    support@bsmgr.com | (800) 997-6724 (option 2)

    BSMGR on Facebook     BSMGR YouTube Channel

RMS Version 8.10P Program Changes on the October 2017 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples, and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included with this update are listed below.


The following price files for the active Munce sales catalogs are included on this update. Unfortunately, the files have incorrect data for the Capital One Week Sale (November 21-26). The corrected files are available for download. You should have already received an email with instructions on downloading them. If you don’t remember seeing that email, click here to access our online email archive.

  • M-FAL-R.TXT = Regular Fall Sales Catalog
    (11-Sep-2017 thru 29-Oct-2017)
  • M-FAL-C.TXT = Conservative Fall Sales Catalog
    (11-Sep-2017 thru 29-Oct-2017)
  • M-CHR-RN.TXT = Regular Christmas Sales Event Catalog [Oct – Nov]
    (30-Oct-2017 thru 26-Nov-2017)
  • M-CHR-CN.TXT = Conservative Christmas Sales Event Catalog [Oct – Nov]
    (30-Oct-2017 thru 26-Nov-2017)
  • M-CHR-RD.TXT = Regular Christmas Sales Event Catalog [Oct – Dec]
    (30-Oct-2017 thru 24-Dec-2017)
  • M-CHR-CD.TXT = Conservative Christmas Sales Event Catalog [Oct – Dec]
    (30-Oct-2017 thru 24-Dec-2017)
  • M-2DAY-R.TXT = Regular 2 Day Sales Event Catalog [After Thanksgiving]
    (24-Nov-2017 thru 25-Nov-2017)

If you are sending out one of these Munce catalogs to your customers, you can run "IVPROMO" in BSMGR and enter the appropriate file name.

As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information (title, author, retail, etc.) from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following for all the products in the catalog file:
    » Sale price; » Sale start date; » Sale end date; » Promo code.


Enhancements and Changes for 8.10


CBALOCAL:
• NEW PROGRAM – AUTOMATE CONFIGURING BSMGR FOR PARTICIPATING IN THE PARABLE/CBA PARTNERSHIP IN THE NATIONAL “GET IT LOCAL” PROGRAM.
EZDATA:
• FIXED FILE UPLOAD ISSUE.
FTPTRAN:
• MULTI-ADDRESS FOR MULTI-STORE – THIS FEATURE APPARENTLY HASN’T BEEN USED SINCE WE CONVERTED FROM USING BSMINET TO CHILKAT FOR FTP ORDERING. THE REMOTE URL WASN’T BEING SET FOR ACKS, SO IT COULDN’T DOWNLOAD THE CONFIRMATION FILES.
IVBMMLT:
• MULTI-STORE WORK ORDER – SOLD IN XX DAYS. WAS TAKING INTO ACCOUNT ITEMS ALREADY ON ORDER.
IVVM:
• MULTI-ADDRESS – FIXED OVERLAPPING BUTTONS ON MULTI-STORE TAB (MULTI-ADDRESS FEATURE).
IVWO:
• MULTI-STORE – RUNNING A REPORT FOR STORES OTHER THAN #1 AT STORE 1 AND USING THE SOLD BETWEEN DATES ALWAYS USED THE EXTENDED DAILY FOR FOR STORE #1 REGARDLESS OF THE STORE CHOSEN.
SCHEDULE:
• DIAG TAB – ADDED PARABLE VARIABLES – ADDED “SEND MAIL” AND “SEND SALES” VALUES.
• FIXED AN ISSUE WITH EOI LOGGING.
SLUL:
• NEW OPTION FOR PURGING TRANSACTION FILE – THIS IS THE FILE USED IN SLTR. IT CAN BE A HUGE FILE. IT IS LOCATED IN THE DIRECTORY AND IS CALLED “TRANFILE”. THIS NEW UTILITY WILL LET YOU PURGED BASED UPON OLDEST DATE YOU WANT TO KEEP.
SYS:
• 7016 SCREEN CHANGES – MISC. CONFIG 7016 IS THE SETUP INFO SCREEN FOR PARABLE. REMOVED BBS NUMBER, PROTOCOL, BAUD RATE AND OTHER FIELDS NO LONGER USED/NEEDED.
TRAN:
• MULTI-STORE PRINT – TRANSFER LINE DIDN’T HAVE ITEM# ON IT.
TUTOR:
• ADD “SECURITY METRICS SAQ-C 3.2” – ADDED NEW TUTOR DOCUMENT ON HOW TO FILL OUT THE SAQ-C 3.2 FORM ON THE SECURITY METRICS WEBSITE.


Please contact us if you experience problems installing your update.

Remember, you can view program enhancements and fixes as well as other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Corrected Files for the Munce 2017 Christmas Sales Event Catalogs

NOTE: If you are not sending one of the 2017 Munce Christmas Sales Event catalogs, you can ignore this message.

The October update includes files to help automate configuring BSMGR for the 2017 Christmas Sales Event catalogs. Unfortunately, the files have incorrect data for the Capital One Week Sale (November 21-26). The corrected files are available for download.

If you plan on sending the 2017 Munce Winter catalog, please download and process the data file that will prepare your inventory.

  1. If you haven’t already installed the October 2017 update, please do so.
  2. Download the Zipped catalog data files by clicking here.
  3. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
  4. In BSMGR, run “IVPROMO” at the Enter Program Name prompt.
  5. At the “Enter File Name” prompt, type in the appropriate file name (see details below), then click the OK button.
  6. Any products that are in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  • M-FAL-R.TXT = Regular Fall Sales Catalog
    (11-Sep-2017 thru 29-Oct-2017)
  • M-FAL-C.TXT = Conservative Fall Sales Catalog
    (11-Sep-2017 thru 29-Oct-2017)
  • M-CHR-RN.TXT = Regular Christmas Sales Event Catalog [Oct – Nov]
    (30-Oct-2017 thru 26-Nov-2017)
  • M-CHR-CN.TXT = Conservative Christmas Sales Event Catalog [Oct – Nov]
    (30-Oct-2017 thru 26-Nov-2017)
  • M-CHR-RD.TXT = Regular Christmas Sales Event Catalog [Oct – Dec]
    (30-Oct-2017 thru 24-Dec-2017)
  • M-CHR-CD.TXT = Conservative Christmas Sales Event Catalog [Oct – Dec]
    (30-Oct-2017 thru 24-Dec-2017)
  • M-2DAY-R.TXT = Regular 2 Day Sales Event Catalog [After Thanksgiving]
    (24-Nov-2017 thru 25-Nov-2017)

Please note the information in the 2 Day Sales Event Catalog file are not impacted by this correction.

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Filling Out the Security Metrics SAQ

SecurityMetrics Filling Out Security Metrics SAQoffers a simplified explanation of the Self-Assessment Questionnaire (SAQ). When you start your questionnaire a video can be found alongside the questions in each section. By playing the video each section is explained in easy to understand language and an option is available to confirm your agreement. Upon confirming, all questions in that section will be answered with a single click. Click here to read the document “Filling Out Security Metrics SAQ”.

If you need help from SecurityMetrics and wish to contact them directly be sure you mention that you are a Bookstore Manager Software user. This eliminates any confusion and will help them assist you more thoroughly. You will not need to make any payment to SecurityMetrics directly. All invoicing is done through Bookstore Manager.

If you haven’t had a chance to, you can still enroll at www.securitymetrics.com/pcidss/bsmgr

Your BSMGR Sales Team
sales@bsmgr.com | (800) 997-6724 (option 1)

 

P.S. If you missed any of our FAQ series last week, you can read them (1 of 4) here, (2 of 4) here, (3 of 4) here, and (4 of 4) here.

 

BSMGR on Facebook     BSMGR YouTube Channel

PCI Security – Question 4 of 4 – Is This Really A Big Deal?

In August we sent you an email to let you know that we had partnered with SecurityMetrics to provide you with access to an online Self-Assessment Questionnaire and Quarterly Scans to help you be compliant with the Payment Card Industry Data Security Standards (PCI DSS).

You may have completed these tasks with your payment processing provider. You may have forgotten this was a requirement of all merchants who accept credit and debit cards and have not completed this important task. Either way, SecurityMetrics offers an inexpensive and simple alternative to help you meet this requirement.

As we’ve helped answer questions that have come in over the past few weeks, a few have been quite common. We are sending a sequence of four (4) emails to address these common questions for everyone.

Question 4
Is this really a big deal?
Answer
If you have never completed an SAQ or had your system (store) scanned for vulnerabilities, your processor is probably charging you a non-compliance fee. This fee is typically $19.95 per month but some processors have been known to charge as much as $35.00 per month. The only way to remove this fee from your processing statement is to fulfill the PCI DSS requirements (fill out the SAQ and have a security scan done by a recognized third-party company). SecurityMetrics gives you a chance to start saving this fee.

ToFilling Out Security Metrics SAQ enroll visit www.securitymetrics.com/pcidss/bsmgr

We’ve created a tech doc to show you the easiest way to accurately complete the Self-Assessment Questionnaire. Click here to read the document “Filling Out Security Metrics SAQ”.

Your BSMGR Sales Team
sales@bsmgr.com | (800) 997-6724 (option 1)

 

P.S. If you missed the first question, you can read it and the answer here.

P.P.S. If you missed the second question, you can read it and the answer here.

P.P.P.S. If you missed the third question, you can read it and the answer here.

 

BSMGR on Facebook     BSMGR YouTube Channel

PCI Security – Question 3 of 4 – Do I Have To Use SecurityMetrics?

In August we sent you an email to let you know that we had partnered with SecurityMetrics to provide you with access to an online Self-Assessment Questionnaire and Quarterly Scans to help you be compliant with the Payment Card Industry Data Security Standards (PCI DSS).

You may have completed these tasks with your payment processing provider. You may have forgotten this was a requirement of all merchants who accept credit and debit cards and have not completed this important task. Either way, SecurityMetrics offers an inexpensive and simple alternative to help you meet this requirement.

As we’ve helped answer questions that have come in over the past few weeks, a few have been quite common. We are sending a sequence of four (4) emails to address these common questions for everyone.

Question 3
Do I have to use SecurityMetrics?
Answer
While you are not required to use SecurityMetrics for PCI compliance, we suggest you seriously consider the advantages. Between the larger, $100,000.00 indemnification, the simplification of the SAQ (especially in future years), the ease of scheduling the scans, and lower pricing it is one of the best options for fulfilling your compliance requirements.

To enroll visit www.securitymetrics.com/pcidss/bsmgr

Your BSMGR Sales Team
sales@bsmgr.com | (800) 997-6724 (option 1)

 

P.S. If you missed the first question, you can read it and the answer here.

P.P.S. If you missed the second question, you can read it and the answer here.

 

BSMGR on Facebook     BSMGR YouTube Channel

RMS Version 8.10o Program Changes on the September 2017 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples, and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included with this update are listed below.


The price file for the active Munce catalog is included on this update.

  • M-FAL-R.TXT = Regular Fall Sales Catalog
    (11-Sep-2017 thru 29-Oct-2017)
  • M-FAL-C.TXT = Conservative Fall Sales Catalog
    (11-Sep-2017 thru 29-Oct-2017)

If you are sending out one of these Munce catalogs to your customers, you can run "IVPROMO" in BSMGR and enter the appropriate file name.

As a reminder, the program will check your inventory file for the following:

  • If you are missing products from the catalog, the program will prompt you to add them, pulling basic information (title, author, retail, etc.) from the Christian Books & More database.
  • Once missing products have been added to your inventory file, the program will set up the following for all the products in the catalog file:
    » Sale price; » Sale start date; » Sale end date; » Promo code.


Enhancements and Changes for 8.10


ARM:
• MULTI-STORE – BATCH MODE ON ADDING TO OTHER STORES WAS GETTING FILE ERROR 39,02.
IVBC:
• TWEAKS FOR CONSISTENCY WITH IVMMINMX.
IVL:
• NOW SHOWS COUNT OF LABELS IN FILE.
• TWEAKS FOR CONSISTENCY WITH IVMMINMX.
IVMIO:
• TWEAKED ERROR MESSAGES – IF MULTI-STORE BRANCHES ARE SET TO A NUMBER THAT IS HIGHER THAN THE NUMBER OF IVM FILES IN THE BOOK FOLDER, THE ERROR MESSAGES DIDN’T HAVE A SPACE AFTER THE FILE NAME MAKING THE MESSAGE NOT AS EASILY READ AS IT SHOULD BE.
IVMMINMX:
• NOT PRINTING BARCODE ON LABELS – WHEN PRINTING LABELS FROM OPTION #19 IN IVUL TO A BLAZER/BLASTER/ZEBRA PRINTER, THE LABELS DIDN’T HAVE THE BARCODE. THEY WERE ALSO MISSING THE LAST RECEIVED DATE THAT NORMALLY PRINTS NEXT TO THE PRODUCT DESCRIPTION.
IVP:
• MULTI-STORE – SOLD SINCE WASN’T ALWAYS WORKING PROPERLY.
IVST:
• MULTI-STORE SORT NOW HAS A CHECK BOX FOR SALES SINCE INCEPTION.
MENU:
• CHECKS BACKUP AND EOI RESULT. NOTIFIES OF FAILURE. IT ONLY CHECKS ONCE PER DAY ON USER 0.
PAX:
• TWEAKED “IN BATCH” VOID.
POS:
• NEW POS TIMEOUT OPTION – SYS | ENVIRONMENT | ADD ‘POS-TIMEOUT-MIN X’ WHERE X = TIME IN MINUTES BEFORE TIMING OUT. THE TIMEOUT IS ONLY TRIGGERED IF NO ITEMS HAVE BEEN RUNG UP (WON’T TIMEOUT MID-TRANSACTION) AND THE CURSOR MUST BE IN THE ITEM # FIELD. AFTER A TIMEOUT, THE EMPLOYEE MUST RE-ENTER THEIR CREDENTIALS TO ACCESS POS.
• MULTI-STORE – BATCH MODE ON ADDING TO OTHER STORES WAS GETTING FILE ERROR 39,02.
• RINGING UP BACK-TO-BACK GIFT CARDS WOULD FAIL.
POSSCRNS:
• PAY ON LAYAWAY WAS TRUNCATED ON TOUCH POS.
SCHEDULE:
• THERE ARE 4 BOGUS GL FILES IN THE COPY-LIST THAT FAIL TO COPY AND MAKE THE REPORT A FAILURE. NOW ALLOWS UP TO 4 FILE COPY FAILS FROM CPR.
SLA:
• 10-YEAR EXCEL NOT WORKING.
SLFC:
• INDEX OUT OF BOUNDS ERROR – THERE WAS AN INCORRECT QUARTER ARRAY VALUE FOR THE MONTH OF SEPTEMBER. ALSO ADDED A POP-UP WINDOW TO SHOW WHEN THE PROGRAM IS RUNNING.
SYS:
• RECEIVED FEEDBACK THAT THE WORDING ON 4074, 4075, AND 4076 WAS CONFUSING – CHANGED.
TRAN:
• MULTI-STORE – PICKING SLIPS NOW HAVE A NUMBER AND ARE RECEIVED BY THAT NUMBER.
TUTOR:
• ADD QSCAN DOCUMENTATION LINK.


Please contact us if you experience problems installing your update.

Remember, you can view program enhancements and fixes as well as other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

PCI Security – Question 2 of 4 – How Do I Answer The SAQ?

In August we sent you an email to let you know that we had partnered with SecurityMetrics to provide you with access to an online Self-Assessment Questionnaire and Quarterly Scans to help you be compliant with the Payment Card Industry Data Security Standards (PCI DSS).

You may have completed these tasks with your payment processing provider. You may have forgotten this was a requirement of all merchants who accept credit and debit cards and have not completed this important task. Either way, SecurityMetrics offers an inexpensive and simple alternative to help you meet this requirement.

As we’ve helped answer questions that have come in over the past few weeks, a few have been quite common. We are sending a sequence of four (4) emails to address these common questions for everyone.

Question 2
How do I answer the SAQ?
Answer
If you have never completed a Self-Assessment Questionnaire (SAQ), you may feel a little overwhelmed by the questions on the form. Keep in mind that the Bookstore Manager system does not store any cardholder information on your computer. In fact, with the EMV feature, cardholder information does not pass through the POS at all. You can confidently answer in the affirmative in this section of the SAQ.
The areas of the questionnaire that will need your special attention are in regards to how you handle card information that is recorded on paper, typed into a non-BSM program (such as Word, Excel, or Outlook), or is otherwise stored on a computer or file drawer. In these circumstances, you will need the employ the necessary protections to secure the cardholder’s information or destroy the cardholder data after valid use.

To enroll visit www.securitymetrics.com/pcidss/bsmgr

Your BSMGR Sales Team
sales@bsmgr.com | (800) 997-6724 (option 1)

 

P.S. If you missed the first question, you can read it and the answer here.

 

BSMGR on Facebook     BSMGR YouTube Channel