Memorial Day 2015 Support Hours

Memorial Day 2015
Special Support Hours

Our office will be closed on Monday, May 25th in honor of Memorial Day. However, our weekend emergency support number will be monitored from 9am until 6pm (Central) on Monday for critical issues, such as an inability to perform sales or burn discs from QBS. That number is (325) 669-2381. Leave a message and your call will be returned as soon as possible.

Weekend emergency support will also be available on Saturday and Sunday like normal.

Non-emergency calls from Saturday, Sunday and Monday will be returned during normal business hours on Tuesday, May 26th.

We hope you have a blessed Memorial Day weekend!

Remember, you can view monthly program changes and other archived emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Where Can I Get Statement Forms for BSMGR?

Statement Forms for Bookstore Manager

Bookstore Manager statements are formatted to fit on a specific form layout. Our former contact person has retired, so we need to let you know about a change in where to order the forms.

Safeguard Forms
888.698.2250
Shane or Dawna

Please be sure to mention that you are using Bookstore Manager Software so they know which form to use.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)
Remember you can use SPT to put your support request directly on our support docket.

Touch POS – Line Buster

Speeding the Checkout Process and Busting Lines with Touch POS on a Tablet

Looking for an inexpensive way to speed up the checkout process? Our Touch POS solution is the easy to add solution that brings flexibility to the robust RMS Point-of-Sale software. PLUS, you can also install Touch POS on a Windows Tablet.

With RMS Touch POS you are able to configure buttons for all your gifts, apparel, novelties, drinks, and other items to simplify ringing up hard to scan or non-barcoded products. The Touch POS is customizable with product button pictures. Adding an image of the item you sell allows for quick product recognition and better efficiency in handling each transaction.

By installing Touch POS on a Windows Tablet, you can now use Bookstore Manager around the store for line busting, POS anywhere, or other mobile uses.

To find out more about Touch POS on a Tablet, please watch this short video by clicking HERE.

Want to know more? Call us at 800.997.6724 (option 1) or click here to email us at sales@bsmgr.com.

BSMGR on Facebook     BSMGR YouTube Channel

iPhone Inventory App Intro

We are excited to announce that our new inventory scanning app will be released soon. Apple has approved our app as a Beta (test) release, and we are doing some final internal testing and working on documentation.

Before we release the new feature, we would like to work with a few stores to test the app and corresponding new RMS program in a retail setting.

Here are the requirements:

  1. You must have a device running iOS version 8.0 or later to use TestFlight for accessing the beta version. Ideally, this would be an iPhone or iPod Touch. You can use the app on an iPad, but the bulk of the larger unit may make the process a little awkward. Once installed, the app will run on devices using iOS 6.0 or later.
  2. To speed up the process, you need to have a Bluetooth barcode reader. We have a couple of options to choose from. A standard reader is $139. A heavy duty reader is $299. If you do not use a scanner, you will have to manually enter each product’s item number. Eligibility as a beta test site requires using a Bluetooth scanner.
  3. You also need a license for the RMS to qScan interface program. Normally, this will sell for $395 for a single user. Beta test stores will be able to purchase a special 2-user license for only $195.
  4. You must be willing to actually test/use the program during the beta test period.

We are limiting the number of beta tests to five (5) stores on a “first come, first served” basis. If you want to know more or are ready to sign up, please contact Steven at 800.997.6724 (option 1) or click here to email us.

If Enable images to see logo accepted as a beta test site, you will be sent an invitation from the iTunes store with a subject line of “TestFlight: You’re invited to test RMS qScan 1.0”.

The email will have a link to download the app with the logo shown to the right and the following statement, “You can accept this invitation with the Apple ID that you are currently using. Your Apple ID and the email address to which the invite was sent don’t have to match.” To accept this invitation, you must have TestFlight installed on your iOS device.” Please note that while it is in beta, iTunes doesn’t list the app, so a search for the app will currently yield no results.

Your BSMGR Sales Team
sales@bsmgr.com | (800) 997-6724 (option 1)

P.S. The app only works on iOS devices. We currently do not have versions for Android, Windows, Blackberry or other mobile/tablet systems. We are waiting to see what the response is to the Apple app and the desire for other platforms.

BSMGR on Facebook     BSMGR YouTube Channel

Simple Way to Send Promo Emails to Your Customers

We know you wear a lot of different hats in your bookstore, and often your marketing suffers. At Bookstore Manager we want you to have a tool that helps you quickly and inexpensively communicates promotional items to your customer.

EZData is such a tool. Now you don’t have to spend a lot of time designing and distributing your email marketing piece. In a few simple steps you will have your promotion speeding through cyber space.

To see how simple EZData is to use in your store, please watch this short video (1:05) by clicking HERE.

Want to know more? Call us at 800.997.6724 (option 1) or click here to email us.

BSMGR on Facebook     BSMGR YouTube Channel

PCI Requirements and EMV/Smart Cards Update

We want to provide you an update to the Smart Card / EMV requirements that will be implemented October, 2015.

You may remember from our notice last December that the Payment Card Industry has mandated a shift to smart card technologies in an effort to better protect cardholder information. Smart cards, also known as “chip and pin” or EMV, rely on technology based on an imbedded microchip in credit and debit cards. These cards will require a reader that will retrieve the consumer’s payment information from the chip instead of the traditional magnetic stripe.

Historically, the card brands (Visa®, MasterCard®, American Express®, Discover®, et al) assumed liability for fraudulent transactions. Beginning with the implementation of the new requirements, liability for fraudulent cards will shift to those merchants who do not upgrade their hardware to read smart cards. Only those merchants who install the Smart Card technology will be shielded from this liability and the burden to prove the validity of each transaction.

We have identified a couple of different EMV card reader options that are currently being tested. The devices are “smart” and have programming built in. This means we have to work with the manufacturers to coordinate communication between the device and our software. Until we know this is working properly, we won’t identify the brand or model of the test units. We are still on target to have our internal development and testing done by the end of the first quarter.

Each point of sale station will have a consumer facing reader which will allow the cardholder to retain possession of their card, thereby increasing security for you and the shopper. While there is no charge for the software enhancements, you will want to budget around $250 to $300 per station for the hardware.

Our partnership with National Processing Company has been a valuable asset in evaluating and making this change. Their levelheaded approach contrasts sharply to those processors who use “the sky is falling” rhetoric in an attempt to scare merchants into rash and reckless decisions. Additionally, this relationship enables us to provide you with one stop support if you ever encounter a processing related issue.

If you have any questions or unique situations, please contact us at support@bsmgr.com or merchantservices@bsmgr.com.

We are continually thankful for the partnership we have with you, and we trust the Lord will bless you and your ministry in the days to come.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

2014 Christmas Holiday Support Hours

Christmas 2014 and New Year’s Day 2015
Holiday Support Hours


Wednesday, December 24th (Christmas Eve):
Our support team will be available for all calls from 8am until 4pm Central.
Thursday, December 25th (Christmas Day):
Our office will be closed so we can spend time with our families to celebrate Christmas.
Frisday, December 26th:
Our support team will be available as normal (8am to 6pm Central).

Wednesday, December 31st (New Year’s Eve):
Our support team will be available as normal (8am to 6pm Central).
Thursday, January 1st (New Year’s Day):
Our office will be closed so we can spend time with our families.
Friday, January 2nd:
Our support team will be available as normal (8am to 6pm Central).

Merry Christmas and Happy New Year from your BSMGR Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Merry Christmas 2014 from BSMGR

Each of us at Bookstore Manager rejoice in the opportunity to be a small part of harvesting the fields in which you work. As the new year approaches, we trust God’s grace will overflow in your life and ministry. We pray the Lord will expand your coasts and reward your labor with his blessings of joy and hope.

May this brief message encourage you in your mission and calling.

“What gives me the most hope every day is God’s grace; knowing that his grace is going to give me the strength for whatever I face, knowing that nothing is a surprise to God.”

-Rick Warren

 

Merry Christmas!

Your Brothers and Sisters at Bookstore Manager

BSMGR on Facebook     BSMGR YouTube Channel

Merry Christmas Gift from BSMGR (2014)

Late Christmas Present from Bookstore Manager

Get ½ off Bookstore Manager’s NEW Touch POS system.

  • Simplify and speed the checkout process. Shorten the line for your customers.
  • Create custom menus in seconds. Choose colors to better organize your menus.
  • Minimizes training time for frontliners.
  • Got a café? Use the remote kitchen feature.
  • Keeps pace with your fast moving food and drink operation.
  • Create custom buttons for non-barcoded items (perfect for hard to scan gifts).
  • Quick and Easy setup. A simple download by our tech staff will have you up and running TOUCH POS in minutes!

To see more information about our Touch POS system, click here to visit our web site.

Activate your Touch POS system by calling your account rep at (800) 997-6724 option 1.

Too busy during the Christmas season? No problem, just click here for our special reservation page to take advantage of this special pricing in the New Year.

Your BSMGR Sales Team
sales@bsmgr.com | (800) 997-6724 (option 1)

BSMGR on Facebook     BSMGR YouTube Channel

Click here to watch our video on the Touch POS system.

PCI Requirements and EMV/Smart Cards

You may have heard about the new PCI security requirements that will take effect in October, 2015. We’ve received questions from some and wanted to share what we know so far with all.

The Payment Card Industry has mandated a shift to smart card technologies in an effort to better protect cardholder information. Smart cards, also known as “chip and pin” or EMV, rely on technology based on an imbedded microchip in credit and debit cards. These cards will require a reader that will retrieve the consumer’s payment information from the chip instead of the traditional magnetic stripe.

Historically, the card brands (Visa®, MasterCard®, American Express®, Discover®, et al) assumed liability for fraudulent transactions. Beginning with the implementation of the new requirements, liability for fraudulent cards will to shift those merchants who do not upgrade their hardware to read smart cards. Only those merchants who install the Smart Card technology will be shielded from this liability and the burden to prove the validity of each transaction.

Bookstore Manager is investigating and testing the hardware that will integrate with the payment module. Aside from meeting the PCI requirements, we are focused on readers that are reasonably priced and simple to operate. Testing should be completed by the end of the first quarter 2015, allowing ample time for you to budget and implement the new devices.

Our partnership with National Processing Company has been a valuable asset in evaluating and making this change. Their levelheaded approach contrasts sharply to those processors who use “the sky is falling” rhetoric in an attempt to scare merchants into rash and reckless decisions. Additionally, this relationship enables us to provide you with one stop support if you ever encounter a processing related issue.

If you have any questions or unique situations, please contact us at support@bsmgr.com or merchantservices@bsmgr.com.

While Thanksgiving Day has already passed for 2014, we at Bookstore Manager continue to be deeply thankful for allowing us to play a small part in your ministry. We trust the Lord will bless your efforts to spread the Good News of the Lord Jesus Christ.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel