qScan “Item Not Found” Message

When scanning barcodes of items with shorter-length SKUs, you may receive the message “Item Not Found” for items that are actually in your inventory file.

This is caused by Apple iOS treating double spaces as a shortcut to insert a period (like at the end of a sentence).

Here is an example of the message…
qScan Error with Period in Item Number



If you are experiencing this issue, please disable the shortcut by…

  1. Touch the “Settings” app icon.
    iOS Settings App Icon
  2. Touch the “General” link.
    iOS General Settings Link
  3. Touch the “Keyboard” link.
    iOS Keyboard Settings Link
  4. Touch the slider next to “.” Shortcut to disable this feature.
    iOS Period Shortcut

Dayspring Q1-2023 Price Update

If you have BSMGR set up to use the price point reference file (as described here), you need to download the Q1 2023 update of the reference file (DAYSPRIN for retailers in the U.S. and DAYCANA for retailers in Canada).

  • Version 8.11 (and earlier) –
    1. Download the Zipped data files by clicking here.
    2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    3. The files will also be included with our Q4 update, but, you can grab them now if you don’t want to wait.
  • Version 9.00 –
    • You should receive the files via the automatic cloud update routine this week.
    • If you don’t have the newest Dayspring files, you can manually trigger the cloud update routine.
      1. MAKE SURE ALL STATIONS ARE OUT OF Bookstore Manager.
      2. At Enter Program Name, enter “SCHEDULE”.
      3. Make sure “Update BOOK” is checked. (All should be checked, but the BOOK portion includes the current Dayspring files.)
      4. Click the “Check for Regular Updates Now” button and wait for the routine to finish.
      5. Click the “Start” button and wait for the routine to finish.
      6. Once the routine is completed, all stations can get back into Bookstore Manager.

If you have any problems downloading or extracting the file, please let us know.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Periodic Programs to Run in Bookstore Manager RMS (2023)

As we approach the end of the year, there are some programs you may want to consider running to prepare for the new year.


APHU – Vendor History Update (Platinum users only)
• The APHU program moves year-to-date totals spent with each vendor to last year’s totals. • The information is shown on APM.
• This program is usually run in late December.

APVE – Vendor Invoice Edit/Delete
• Drops Accounts Payable invoices/credit memos that have been paid from 1 to 60 months, as set up in SYS | Config File | Change Misc. Configurations | # 3000.

ARHU – Customer History Utility
• The “Delete History” option deletes Accounts Receivable history prior to the date entered.

BVH – Rental/Library History Roll
• This program zeroes out current period rentals.
• Total rentals and total fees are not affected.

IVD – Delete Old P.O. #’s
• Deletes purchase orders by date.
• Deletes old purchase orders dated prior to the date entered.

IVSD – Delete Special Orders
• You specify the number of days to keep (up to 999).
• You specify (by status) which will be deleted. Options are “Received”, “Shelved”, “Picked Up”, “Unavailable” and “Shipped”.

MLD – Delete Customer by Date
• You can identify up to three customer types that will not be deleted. By default, churches (Customer Type “C”) will not be deleted.
• All other customers with a “last activity date” prior to the deletion date will be removed.

MLUL – Mailing Utilities
• The “History Roll” option moves current purchase totals and current transactions to last year’s purchase/transaction totals. Total purchases/transactions are not affected.
• The “Purge Tracking Detail” option will remove tracking records older than the input date.

SLTD – Transaction Deletions
• Since transactions saved for viewing through the SLTR program use up to 75 lines per transaction, you may periodically need to run this SLTD program to clear the file of older transactions.


Remember, you can use the SCHEDULE program to automate some of the periodically run programs. You will need to have SCHEDULE run from the Windows Task Scheduler.

For example,

  1. You need to consistently back up your store’s data. If enabled, the SCHEDULE program will do three backups.
    1. Up to 31 days of archives. This allows you to undo a mistake up to a month after the fact.
    2. Copy all BSMGR files to another computer. This other computer can be quickly changed to become a temporary server if the main server fails.
    3. Copy all BSMGR files to a removable backup device (normally a USB flash drive). This gives you an off-site backup in case your computers are stolen or damaged by flood or fire.
  2. You should run IVT daily to have a historic snapshot for comparing inventory totals.
  3. You can choose to have your inventory history rolled weekly and/or monthly.
  4. You can have IVD run every week.
  5. You can update the RFM (Recency/Frequency/Monetary) ranking of all customers.
  6. You can get database updates every night.
  7. You can submit sales data to EOI so you can take full advantage of the Best Seller data from IVDI.

For help adding SCHEDULE to the Windows Task Scheduler, click the appropriate link below. You only need to set this up on one computer per location (normally the server).


Please contact us if you have any questions or need help getting SCHEDULE set up.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2023 Winter Sale Flyer

If you are sending the Munce 2023 Winter Sale Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches which one you are sending out (see below), then click the OK button.
  4. If you selected a flexible date file, you will be prompted for the start and end dates of the sale.
  5. Any products that are in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-FEB-R.TXT = Winter Sale Flyer
    (30-Jan-2023 thru 25-Feb-2023)
  • M-FEB-RF.TXT = Winter Sale Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-JAN-R.TXT = New Year Catalog
    (2-Jan-2023 thru 28-Jan-2023)
  • M-JAN-RF.TXT = New Year Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2022 Christmas and 2023 New Year’s Day Office Hours

Friday, December 23rd: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Tuesday, December 27th.

Saturday and Sunday, December 24th and 25th: We will monitor our emergency support number (see below). Non-emergency calls will be returned during normal business hours on Tuesday, December 27th.

Monday, December 26th: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Tuesday, December 27th.


Sunday, January 1st: We will monitor our emergency support number (see below). Non-emergency calls will be returned during normal business hours on Tuesday, January 3rd.

Monday, January 2nd: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Tuesday, January 3rd.


Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSMGR to find the emergency support number along with other contact options.


Merry Christmas and Happy New Year from your BSMGR Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2023 New Year Catalog

If you are sending the Munce 2023 New Year Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches which one you are sending out (see below), then click the OK button.
  4. If you selected a flexible date file, you will be prompted for the start and end dates of the sale.
  5. Any products that are in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-JAN-R.TXT = New Year Catalog
    (2-Jan-2023 thru 28-Jan-2023)
  • M-JAN-RF.TXT = New Year Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-DEC-R.TXT = Countdown to Christmas Catalog
    (28-Nov-2022 thru 31-Dec-2022)
  • M-DEC-RF.TXT = Countdown to Christmas Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-CHR-R.TXT = Christmas Flyer
    (14-Nov-2022 thru 24-Dec-2022)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-2DAY-R.TXT = 2-Day Flyer
    (25-Nov-2022 thru 26-Nov-2022)
  • M-2DAY-F.TXT = 2-Day Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-C1.TXT = Christmas Catalog (Conservative – Ends 11/26)
    (31-Oct-2022 thru 26-Nov-2022)
  • M-NOV-C2.TXT = Christmas Catalog (Conservative – Ends 12/24)
    (31-Oct-2022 thru 24-Dec-2022)
  • M-NOV-CF.TXT = Christmas Catalog (Conservative – Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Catalog (Regular – Ends 11/26)
    (31-Oct-2022 thru 26-Nov-2022)
  • M-NOV-R2.TXT = Christmas Catalog (Regular – Ends 12/24)
    (31-Oct-2022 thru 24-Dec-2022)
  • M-NOV-RF.TXT = Christmas Catalog (Regular – Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)