Month: May 2014

2014 ICRS Training Survey

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ICRS 2014 Training Survey

As we prepare for our time with you at the 2014 International Christian Retail Show in Atlanta (June 22nd – 25th), we recognize the importance of making our training relevant to the needs of your store. With that in mind, we need your feedback.

Please take a moment to reply to this email and let us know what areas of the software you would like to see us focus on during training at this year’s show. Be as detailed as possible!

Training will be conducted in our booth (#1043). We look forward to seeing you there!

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

     

 

P.S. If you haven’t already done so, please click here to register for the free Users Meeting webinar being held online Thursday, June 5th at 1:30pm Central time.

Answers to your Questions about the 2014 BSMGR Users Meeting

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2014 Users Meeting Webinar

We have already had a wonderful response to the Users Meeting invitation! We also received some great questions about the webinar.

1) How much does the users meeting webinar cost to attend?

There is no charge from us for the event, but it does require Internet access. You are responsible for any applicable Internet access charges on your end.

2) How long do you expect the webinar/meeting to last?

The prepared portion will be about 30 minutes. We will follow that with a Question and Answer (Q&A) session. We anticipate being finished within an hour but plan on continuing until the questions stop.

3) Do I have to be in front of my computer with BSMGR to participate/benefit from the presentation?

No. We are going to cover the program enhancements we’ve been working on for the past year. Only a few test stores have the new version and will be able to see what we are demonstrating. The intent is to inform you of what you will see (and benefit from) very soon. In fact, the first full batch of version 8.0 upgrade discs (for 100 stores) is being mailed out this week.

4) Can I join in from my phone or tablet?

The webinar will use a Google Hangout. If your phone or tablet supports Google Hangouts, then you can particpate in the users meeting from that device. However, your best experience will probably be from a computer so you don’t have to worry about your battery runnning down. Plus, the larger monitor with your computer will make it easier to see the screens being shared during the presentation.

5) What if I have a conflict and can’t attend? Will it be recorded so I can watch it later?

Yes! The users meeting will be recorded. Please sign up for the webinar. Once the event concludes, the recording will be pushed into the cloud. When it is ready to view, a link will automatically be sent to everyone that registered (whether you attend the live event or not). Obviously, we can only address questions for the users meeting from people that attend, so we hope to “see” you there!

As a reminder, the webinar event will be held on Thursday, June 5th at 1pm Central time. Save the date and bring your questions.

If you haven’t already done so, please click here to register for the free Users Meeting webinar.

The registration confirmation page has links to easily add the event to your Google calendar or iCal/Outlook, once you’ve signed up.

 

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

     

2014 Memorial Day Support Hours

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Memorial Day 2014
Special Support Hours

Our office will be closed on Monday, May 26th in honor of Memorial Day. However, our weekend emergency support number will be monitored from 9am until 6pm (Central) on Monday for critical issues, such as an inability to perform sales or burn discs from QBS. That number is (325) 669-2381. Leave a message and your call will be returned as soon as possible.

Weekend emergency support will also be available on Saturday and Sunday like normal.

Non-emergency calls from Saturday, Sunday and Monday will be returned during normal business hours on Tuesday, May 27th.

We hope you have a blessed Memorial Day weekend!

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Attend the 2014 BSMGR Users Meeting from Your Store?

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2014 Users Meeting Webinar

We are excited to invite you to attend the 2014 Bookstore Manager Users Meeting webinar! This is an opportunity to hear about enhancements and new features that are being added to your system.

Traditionally, we have held our Users Meeting each year at the summer CBA/ICRS conference. In recent years many have found it difficult to attend the show or were caught in the quandary of choosing between multiple simultaneous events at the convention.

To give everyone an opportunity to attend, we are hosting this year’s meeting via the Internet in a “webinar” setting. Now you can sit back in your favorite chair and learn what’s new at Bookstore Manager.

As always, we will end the meeting with a customer Q&A time, so register, save the date and bring your questions.

The webinar event will be held on Thursday, June 5th at 1pm Central time.

Please click here to register for the free Users Meeting webinar.

The registration confirmation page has links to easily add the event to your Google calendar or iCal/Outlook, once you’ve signed up.

 

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

     

Program Changes on May 2014 Update

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RMS Version 7.60P Program Changes on the May 2014 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More ® database, new images, music samples and program changes. You should run IVDC after installing your update to make prices changes to your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes on this update are listed below.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer.

We forgot to send program change emails for the March (7.60N) and April (7.60o) updates.
The following changes are from those updates.

AREM:
EMAILING STATEMENTS VIA THIN CLIENT NOW USES BSMINET
ARHU:
FIXED FILE ERROR 39 ON DELETING HISTORY
DIAG:
RUN REGOCX BUTTON CHANGED TO NOW CALL THE NEW WIN8REG PROGRAM.
FTP:
FIXED FILE ERROR 35 ON THE LOG FILE
IV1LAB:
IF YOU ARE USING A BLASTER PRINTER, TWO ADDITIONAL BUTTONS ARE VISIBLE ON THE SCREEN THAT LET YOU “FORMAT BLASTER” AND “CALIBRATE BLASTER”. WHEN YOU CLICK EITHER ONE, IT USED TO SEND THE FORMAT OR CALIBRATE STRINGS TO THE PRINTER. AT A CUSTOMER’S REQUEST, IT NOW ASKS FOR VERIFICATION FIRST.
IVDI3:
  • THE LOAD NEXT BUTTON WAS NOT BEING DESTROYED ON THE SONG FINDER.
  • THE AUDIO CONTRIBUTOR FIELD WAS BLANK
IVPSCRN:
SORT BY DATE FIELD IS NOW GREYED OUT WHEN SORTING BY WEEKS OR MONTHS.
MLP:
IF CATEGORIES 1-999 ARE SELECTED AND THERE IS A DEPT SALE, THE SALE WILL NOT BE ADDED INTO CATEGORY 1. THE ENTIRE SKU PRINTOUT WAS MISBEHAVING. WE INCREASED SPEED BY CHECKING FOR INCLUDE/EXCLUDE CODES BEFORE READING CUSTOMER HISTORY.
RPT:
CATEGORY-2 SIZE NOW DEFAULTS TO 6 INSTEAD OF 3
SLCCV:
IF MULTI-STORE COPY TO HOST FAILS TO SEND THE SLCC FILE TO THE HOST, IT NOW PROMPTS THE USER TO TRY AGAIN.
SLTL:
IF MULTI-STORE COPY TO HOST FAILS TO SEND THE SLTL FILE TO THE HOST, IT NOW PROMPTS THE USER TO TRY AGAIN.
SLTP:
IF MULTI-STORE COPY TO HOST FAILS TO SEND THE SLTP FILE TO THE HOST, IT NOW PROMPTS THE USER TO TRY AGAIN.
VER:
ADDED RECOGNITION OF WINDOWS 8
WIN8REG:
STARTING WITH WINDOWS 8, YOU CANNOT REGISTER AND USE OTHER PROGRAMS FROM A NETWORK DRIVE. THIS PROGRAM CREATES C:\ACULOCAL, COPIES BSMGR.ICO FILE AN NEEDED REFERENCE PROGRAMS (DLL AND OCX) TO THE FOLDER. IT THEN REGISTERS THE PROGRAMS FOR USE FROM WITHIN BSMGR.

The following changes are for 7.60P and 8.00

EOI:
UPDATED TO 7.6 BSMDATA
EZADMAIL:
  • ADDED RECEIPT ONLY EMAIL RESPONDER OPTION
  • A PROMO ITEM HAS TO BE IN STOCK AT THE TIME THE EMAIL IS SENT TO BE INCLUDE IN THE EMAIL
  • ADDED SUPPORT FOR IN STOCK ONLY PROMO ITEMS
EZDATA:
ADDED HEIGHT RESTRICTION FOR FOOTER IMAGES
FTP:
THE RESULT STATUS WAS NOT BEING UPDATED FOR PASS/FAIL AFTER A FILE UPLOAD.
IVHR:
FIXED AN INDEX OUT OF BOUNDS
IVIC:
ASCII FILE NAME NOW PRINTS ON HEADER
IVIC2:
THE FREIGHT CHARGES FROM INGRAM ARE ACTUALLY 4 DECIMAL CHARACTERS, THEREFORE, BSM NOW PRINTS THAT WAY. FOR EXAMPLE, 1.00 DOLLAR FREIGHT IS NOW SHOWN AS 1.0000
IVSO:
IT WAS POSSIBLE WHEN CHANGING A MLM LIST CUSTOMER INFO WHEN IN IVSO TO GET A RECORD LOCK CONDITION.
JEWELCDS:
FIX FILE ERROR 47,02 ON MAUTHORS
MLM2:
ADDED RECEIPT ONLY EMAIL RESPONDER OPTION
ONHOLD:
FIXED POS EMAIL RECEIPT – EMAIL WASN’T UPDATING CORRECTLY WHEN TRANSACTION PUT ON HOLD
POS:
  • ADDED RECEIPT ONLY EMAIL RESPONDER OPTION
  • MULTIPLE EZRECEIPT FIXES.
    1. FIXED ONHOLD EMAIL SWITCHING.
    2. FIXED DOUBLE RECEIPT ON CREDIT CARD EMAIL RECEIPT.
    3. FIXED RECEIPT PARTIAL PRINT ON EMAIL ONLY.
  • SUBTL % DISCOUNTS WEREN’T ROUNDING
QBS:
PRINTER TEMPLATE NOT DISPLAYING CORRECTLY
SETUSER:
ADDED RECEIPT ONLY EMAIL RESPONDER OPTION
SYS:
  • ADDED RECEIPT ONLY EMAIL RESPONDER OPTION
  • ADDED FIELDS TO 7002 FOR EZRECEIPT

 

Please contact us if you experience problems installing your update.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)
Remember you can use SPT at “Enter Program Name” to put your support request directly on our support docket.

 

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