Support

2026 New Year’s Day Office Hours

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Thursday, January 1st:
Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Friday, January 2nd.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Happy New Year from your BSM Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

2025 End of Year Programs in BSMGR

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As we reach the end of the year, there are some programs you may want to consider running to prepare for the new year.

APHU – Vendor History Update (Platinum users only) • The APHU program moves year-to-date totals spent with each vendor to last year’s totals. • The information is shown on APM. • This program is usually run in late December.
APVE – Vendor Invoice Edit/Delete • Drops Accounts Payable invoices/credit memos that have been paid from 1 to 60 months, as set up in SYS | Config File | Change Misc. Configurations | # 3000.
ARHU – Customer History Utility • The “Delete History” option deletes Accounts Receivable history prior to the date entered.
BVH – Rental/Library History Roll • This program zeroes out current period rentals. • Total rentals and total fees are not affected.
IVD – Delete Old P.O. #’s • Deletes purchase orders by date. • Deletes old purchase orders dated prior to the date entered.
IVSD – Delete Special Orders • You specify the number of days to keep (up to 999). • You specify (by status) which will be deleted. Options are “Received”, “Shelved”, “Picked Up”, “Unavailable”, and “Shipped”.
MLD – Delete Customer by Date • You can identify up to three customer types that will not be deleted. By default, churches (Customer Type “C”) will not be deleted. • All other customers with a “last activity date” prior to the deletion date will be removed.
MLUL – Mailing Utilities • The “History Roll” option moves current purchase totals and current transactions to last year’s purchase/transaction totals. Total purchases/transactions are not affected. • The “Purge Tracking Detail” option will remove tracking records older than the input date.
SLTD – Transaction Deletions • Since transactions saved for viewing through the SLTR program use up to 75 lines per transaction, you may periodically need to run this SLTD program to clear the file of older transactions.

Remember, you can use the SCHEDULE program to automate some of the periodically run programs. You will need to have SCHEDULE run from the Windows Task Scheduler.

For example,

  1. You need to consistently back up your store’s data. If enabled, the SCHEDULE program will do three backups.
    1. Up to 31 days of archives. This allows you to undo a mistake up to a month after the fact.
    2. Copy all BSM files to another computer. This other computer can be quickly changed to become a temporary server if the main server fails.
    3. Copy all BSM files to a removable backup device (normally a USB flash drive). This gives you an off-site backup in case your computers are stolen or damaged by flood or fire.
  2. You should run IVT daily to have a historic snapshot for comparing inventory totals.
  3. You can choose to have your inventory history rolled weekly and/or monthly.
  4. You can have IVD run every week.
  5. You can update the RFM (Recency/Frequency/Monetary) ranking of all customers.
  6. You can get database updates every night.
  7. You can submit sales data to EOI so you can take full advantage of the Best Seller data from IVDI.
  8. You can automatically keep your store’s inventory counts reflected on your BSM website.

For help adding SCHEDULE to the Windows Task Scheduler in Windows 10/11, click here. You only need to set this up on one computer per location (normally the server).

Please contact us if you have any questions or need help getting SCHEDULE set up.

Remember, you can use SPT (at Enter Program Name) to put your support request directly on our support docket.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 EOY Postcard and 2026 New Beginnings Catalog

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If you are sending the Munce 2025 End of Year Postcard and/or the 2026 New Beginnings Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-ENDPOSTCARD.TXT = 2025 End of Year Postcard
    (29-Dec-2025 thru 10-Jan-2026)
  • M-ENDPOSTCARD-F.TXT = 2025 End of Year Postcard (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NEWBEGINCAT.TXT = 2026 New Beginnings Catalog
    (12-Jan-2026 thru 21-Feb-2026)
  • M-NEWBEGINCAT-F.TXT = 2026 New Beginnings Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Penny-less Cash Transactions

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As you’ve no doubt heard, the U.S. Treasury has suspended the minting of new one-cent coins (pennies) due to rising production costs. While existing pennies remain legal tender, their reduced availability and eventual phase-out impacts cash transactions.

The good news? You’re already prepared.

BSM includes a built-in “Penny-less” option that automatically rounds cash transactions to the nearest five cents (nickel). This feature was originally added to BSM when Canada phased out their one-cent coin in 2013. To enable/activate this feature in BSM, please do the following…

  1. At the Enter Program Name prompt, enter SYS.
  2. Click Config File, then click Change Misc. Configurations.
  3. In Field Number, enter 4003 (Penny-less Cash Transactions in POS).
  4. Change the value to Y.
  5. Click F5=Options, then click Save
  6. Exit POS at all stations. When you start POS again, it will read the updated setting.

What does this setting do?
When enabled, all cash sales are rounded to the nearest nickel. $0.01 and $0.02 round down to $0.00, while $0.03 and $0.04 round up to $0.05.

Where do the pennies go?
The remaining pennies are recorded on the SLE under the MISC REV field.

Which transactions are rounded to the nearest nickel?
When 4003 is set to a ‘Y’, only cash transactions are rounded to the nearest nickel. Transactions paid by credit/debit card, check, or charged to an account are all left at the normal transaction amount.

Please contact us if you have any questions.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

P.S. If you are using the credit card convenience fee option (SYS #4072) and want to also use the penny-less option (SYS #4003), please let us know. During our testing late yesterday (12/9), we discovered that those fields overlapped if both were enabled. The POS program has been updated to fix this, but there wasn’t an updated set of programs sent out since we are in the midst of the busy Christmas season.

[CORRECTED] Munce 2025 Countdown to Christmas Catalog

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CORRECTED FILES

Information for Temple Mount Soil products has been updated!
If you already ran IVPROMO for this catalog, please re-run IVPROMO using the latest copy of the M-DEC-R.TXT or M-DEC-RF.TXT file.

CORRECTED FILES

If you are sending the Munce 2025 Countdown to Christmas Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-DEC-R.TXT = Countdown to Christmas
    (1-Dec-2025 thru 27-Dec-2025)
  • M-DEC-RF.TXT = Countdown to Christmas (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-CHR-R.TXT = Christmas Flyer
    (3-Nov-2025 thru 3-Jan-2026)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/29)
    (27-Oct-2025 thru 29-Nov-2025)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/27)
    (27-Oct-2025 thru 27-Dec-2025)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2025 Thanksgiving Support Hours

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From all of us at BSM, we wish you, your families, and your staff a safe and blessed Thanksgiving. We are thankful for each and every one of you!

Holiday Support Hours

Thursday, November 27th (Thanksgiving Day)
Our office will be closed so we can spend time with our families.

Friday, November 28th (“Black Friday”)
Our office will be closed, but we will be monitoring our emergency support number (see below). Non-emergency calls will be returned during normal business hours on Monday, December 1st.

Saturday, November 29th and Sunday, November 30th
Our weekend emergency support number (see below) will be monitored like normal. Non-emergency calls will be returned during normal business hours on Monday, December 1st.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Happy Thanksgiving from Your BSM Support Team!

support@bsmgr.com | (800) 997-6724 (option 2)

Don’t forget that you can use SPT at “Enter Program Name” to put your support request directly on our support docket.

2025 Munce Countdown to Christmas Catalog

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If you are sending the Munce 2025 Countdown to Christmas Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-DEC-R.TXT = Countdown to Christmas
    (1-Dec-2025 thru 27-Dec-2025)
  • M-DEC-RF.TXT = Countdown to Christmas (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-CHR-R.TXT = Christmas Flyer
    (3-Nov-2025 thru 3-Jan-2026)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/29)
    (27-Oct-2025 thru 29-Nov-2025)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/27)
    (27-Oct-2025 thru 27-Dec-2025)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Dayspring Q4-2025 Price Update

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If you have BSM set up to use the price point reference file (as described here), you need to download the current reference file.

  • Version 8.11 (and earlier) –
    1. Download the Zipped data files by clicking here.
    2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
  • Version 9.00 –
    • You should have already received the current file via the automatic cloud update routine.
    • If you don’t have the newest Dayspring file, you can manually trigger the cloud update routine.
      1. MAKE SURE ALL STATIONS ARE OUT OF BSM.
      2. On one computer (preferably the server), start BSM. At Enter Program Name, enter “SCHEDULE”.
      3. Make sure all the boxes are checked so you get weekly updates.
      4. Click the “Check for Regular Updates Now” button.
      5. On the Update Progress screen, click the “Start” button and wait for the routine to finish.
      6. Once the routine is completed, all stations can get back into Bookstore Manager.
      7. IMPORTANT NOTE: If you get a File Error on the Dayspring file when you go into POS, that means you had at least one station left in POS when downloading the updated files. To fix this, get ALL stations out of BSM, then redo the steps with the addition of checking the “Force downloads” check box on the “Update Progress” screen (with the “Start” button).

Please let us know if you have any problems downloading or extracting the file.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 Christmas Catalog and Flyer CORRECTION

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NOTE: If you are not sending the Munce 2025 Christmas Catalog, Christmas Flyer, or 2-Day Sale Flyer, you can ignore this message.

> > > > > IMPORTANT FILE CORRECTION INFORMATION < < < < <

The Christmas Flyer files were not changed for this update/correction.

The Christmas Catalog files (all three) were updated to correct a few items. One item was missing a digit in the ISBN. A few did not have a vendor code. These have all been addressed.

If you already ran IVPROMO for one of the Christmas Catalog files, you can simply re-run IVPROMO with the same file name to make sure everything in BSM is ready.

> > > > > IMPORTANT FILE CORRECTION INFORMATION < < < < <

If you are sending the Munce 2025 Christmas Catalog, Christmas Flyer, and/or 2-Day Sale Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-CHR-R.TXT = Christmas Flyer
    (3-Nov-2025 thru 3-Jan-2026)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/29)
    (27-Oct-2025 thru 29-Nov-2025)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/27)
    (27-Oct-2025 thru 27-Dec-2025)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-OCT-R.TXT = Fall Flyer
    (25-Aug-2025 thru 25-Oct-2025)
  • M-OCT-RF.TXT = Fall Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 Christmas Catalog and Flyer

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If you are sending the Munce 2025 Christmas Catalog and/or Christmas Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-CHR-R.TXT = Christmas Flyer
    (3-Nov-2025 thru 3-Jan-2026)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/29)
    (27-Oct-2025 thru 29-Nov-2025)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/27)
    (27-Oct-2025 thru 27-Dec-2025)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-OCT-R.TXT = Fall Flyer
    (25-Aug-2025 thru 25-Oct-2025)
  • M-OCT-RF.TXT = Fall Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)