Support

See the Twins at Booth P11 & Get Your FREE AI Bookstore Guide!

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The CPE Winter Show kicks off Monday, and we can’t wait to see you there! Before the show floor even opens, we want to personally invite you to our Bookstore Manager Training on Sunday and remind you to stop by Booth P11 when the show begins.

📢 For BSM Users: Don’t miss Sunday’s training! We’ll cover new features like quick and easy consignment, multiple inventory locations, and more. It’s the perfect way to maximize your software and streamline your store.

🤖 For Everyone: We’ve put together a FREE AI Starter Guide for Bookstores! This one-sheet guide will show you:
✅ How to start using AI in your bookstore
✅ The best questions to ask AI
✅ Practical ways to use AI for marketing, inventory, and more

💡 No gimmicks—just real, helpful information that you can start using right away.

Come see the twins at Booth P11! Whether you’re a BSM user or just looking to explore new tools for your store, we’d love to chat and help you future-proof your bookstore with AI and new technology.

See you at the show!

Steven & Jon Ammons
📍 Booth P11
📧 steven@bsmgr.com
📞 (800) 997-6724

New Features Unveiled – Visit BSM at Booth P11!

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Exciting news! We’ve added powerful new features to Bookstore Manager Software (BSM) to make managing your store easier than ever:

✅ Multiple Inventory Locations – Track stock across multiple locations with seamless transfers between them.
✅ Fully Automated Consignments – With just one click, close out all consignments, cut checks, and generate detailed reports.

📍 Stop by Booth P11 to see these features in action!

  • For our BSM stores attending – Don’t miss our User Training with Jon Ammons, where he’ll cover these new features and more. It’s on Sunday morning starting bright and early at 8:00 AM!
  • For those not yet using BSM – Visit us to discover how BSM can transform your store, while taking advantage of our $1,000 Show Special. Plus, let’s chat about how you can utilize AI and Canva to boost your marketing!

Jon and I look forward to seeing you at the show!

In His Service,

Steven Ammons

Munce 2025 Easter Sale Catalog

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If you are sending the Munce 2025 Easter Sale Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-MAR-R.TXT = Easter Sale Catalog
    (3-Mar-2024 thru 19-Apr-2025)
  • M-MAR-RF.TXT = Easter Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-JAN-R.TXT = New Beginnings Catalog
    (13-Jan-2025 thru 1-Mar-2025)
  • M-JAN-RF.TXT = New Beginnings Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

[WEBINAR Replay] Watch Our Latest Training on Consignments & Multiple Inventory Locations

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If you missed our recent webinar on Consignment Sales & Multiple Inventory Locations, we’ve got you covered! You can now watch the full session on YouTube and catch up on everything we covered.

📺 Watch the webinar here: Consignment Sales & Multiple Inventory Locations

This session walks through the benefits of consignment sales, how to find new consignees, and best practices for tracking multiple inventory locations like stockrooms, storage areas, and warehouses.

🔥 Another Great Feature in Version 9!
We’re really excited to show how AWESOME Version 9 is, and this is just one of the many powerful features designed to make managing your store easier. Stay tuned—more Version 9 features will be highlighted in upcoming webinars!

Additionally, if you haven’t seen our Remote & Offsite Sales webinar from October, it’s another great resource for bookstores looking to expand their sales beyond the store.

📺 Watch the Remote & Offsite Sales webinar here: Remote & Offsite Sales

If you have any questions after watching, feel free to reach out to us at support@bsmgr.com. We’re happy to help!

Thank you,
Jon and Steven Ammons
Bookstore Manager Software

Dayspring Q1-2025 Price Update

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If you have BSMGR set up to use the price point reference file (as described here), you need to download the current reference file.

  • Version 8.11 (and earlier) –
    1. Download the Zipped data files by clicking here.
    2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
  • Version 9.00 –
    • You should have already received the current file via the automatic cloud update routine.
    • If you don’t have the newest Dayspring file, you can manually trigger the cloud update routine.
      1. MAKE SURE ALL STATIONS ARE OUT OF Bookstore Manager.
      2. At Enter Program Name, enter “SCHEDULE”.
      3. Make sure “Update BOOK” is checked. (All should be checked, but the BOOK portion includes the current Dayspring files.)
      4. Click the “Check for Regular Updates Now” button and wait for the routine to finish.
      5. Click the “Start” button and wait for the routine to finish.
      6. Once the routine is completed, all stations can get back into Bookstore Manager.

Please let us know if you have any problems downloading or extracting the file.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2025 New Year’s Day Office Hours

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Tuesday, December 31st: All of our support techs will be out of the office from noon (Central) through the rest of the day, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Wednesday, January 1st: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Tuesday, January 2nd.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Happy New Year from your BSM Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Christmas and 2025 New Year’s Day Office Hours

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Tuesday, December 24th: Our office will be closed on Christmas Eve. We will monitor our emergency support number (see below). Non-emergency calls will be returned during normal business hours on Thursday, December 26th.

Wednesday, December 25th: Our office will be closed on Christmas Day. SPT, emails, and voicemails will be returned during normal business hours on Thursday, December 26th.

Tuesday, December 31st: All of our support techs will be out of the office from noon (Central) through the rest of the day, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Wednesday, January 1st: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Merry Christmas and Happy New Year from your BSM Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 New Beginnings Catalog

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If you are sending the Munce 2025 New Beginnings Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-JAN-R.TXT = New Beginnings Catalog
    (13-Jan-2025 thru 1-Mar-2025)
  • M-JAN-RF.TXT = New Beginnings Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-DEC-R.TXT = Countdown to Christmas Catalog
    (2-Dec-2024 thru 4-Jan-2025)
  • M-DEC-RF.TXT = Countdown to Christmas Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Thanksgiving Support Hours

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From all of us at BSM, we wish you, your families, and your staff a safe and blessed Thanksgiving. We are thankful for each and every one of you!

Holiday Support Hours

Thursday, November 28th (Thanksgiving Day)Our office will be closed so we can spend time with our families.
Friday, November 29th (“Black Friday”)Our office will be closed, but we will be monitoring our emergency support number for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 690-5599. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Monday, December 2nd.
Saturday, November 30th and Sunday, December 1st Our weekend emergency support number will be monitored like normal for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 690-5599. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Monday, December 2nd.

Happy Thanksgiving from Your BSM Support Team!

support@bsmgr.com | (800) 997-6724 (option 2)

Remember you can use SPT at “Enter Program Name” to put your support request directly on our support docket.

Munce 2024 Countdown to Christmas Catalog

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If you are sending the Munce 2024 Countdown to Christmas Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-DEC-R.TXT = Countdown to Christmas
    (2-Dec-2024 thru 4-Jan-2025)
  • M-DEC-RF.TXT = Countdown to Christmas (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-CHR-R.TXT = Christmas Flyer
    (11-Nov-2024 thru 21-Dec-2024)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-2DAY-R.TXT = 2-Day Sale Flyer
    (29-Nov-2024 thru 30-Nov-2024)
  • M-2DAY-F.TXT = 2-Day Sale Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/30)
    (28-Oct-2024 thru 30-Nov-2024)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/28)
    (28-Oct-2024 thru 28-Dec-2024)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)