Support

2025 New Year’s Day Office Hours

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Tuesday, December 31st: All of our support techs will be out of the office from noon (Central) through the rest of the day, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Wednesday, January 1st: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Tuesday, January 2nd.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Happy New Year from your BSM Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Christmas and 2025 New Year’s Day Office Hours

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Tuesday, December 24th: Our office will be closed on Christmas Eve. We will monitor our emergency support number (see below). Non-emergency calls will be returned during normal business hours on Thursday, December 26th.

Wednesday, December 25th: Our office will be closed on Christmas Day. SPT, emails, and voicemails will be returned during normal business hours on Thursday, December 26th.

Tuesday, December 31st: All of our support techs will be out of the office from noon (Central) through the rest of the day, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Wednesday, January 1st: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Merry Christmas and Happy New Year from your BSM Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 New Beginnings Catalog

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If you are sending the Munce 2025 New Beginnings Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-JAN-R.TXT = New Beginnings Catalog
    (13-Jan-2025 thru 1-Mar-2025)
  • M-JAN-RF.TXT = New Beginnings Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-DEC-R.TXT = Countdown to Christmas Catalog
    (2-Dec-2024 thru 4-Jan-2025)
  • M-DEC-RF.TXT = Countdown to Christmas Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Thanksgiving Support Hours

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From all of us at BSM, we wish you, your families, and your staff a safe and blessed Thanksgiving. We are thankful for each and every one of you!

Holiday Support Hours

Thursday, November 28th (Thanksgiving Day)Our office will be closed so we can spend time with our families.
Friday, November 29th (“Black Friday”)Our office will be closed, but we will be monitoring our emergency support number for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 690-5599. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Monday, December 2nd.
Saturday, November 30th and Sunday, December 1st Our weekend emergency support number will be monitored like normal for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 690-5599. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Monday, December 2nd.

Happy Thanksgiving from Your BSM Support Team!

support@bsmgr.com | (800) 997-6724 (option 2)

Remember you can use SPT at “Enter Program Name” to put your support request directly on our support docket.

Munce 2024 Countdown to Christmas Catalog

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If you are sending the Munce 2024 Countdown to Christmas Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-DEC-R.TXT = Countdown to Christmas
    (2-Dec-2024 thru 4-Jan-2025)
  • M-DEC-RF.TXT = Countdown to Christmas (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-CHR-R.TXT = Christmas Flyer
    (11-Nov-2024 thru 21-Dec-2024)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-2DAY-R.TXT = 2-Day Sale Flyer
    (29-Nov-2024 thru 30-Nov-2024)
  • M-2DAY-F.TXT = 2-Day Sale Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/30)
    (28-Oct-2024 thru 30-Nov-2024)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/28)
    (28-Oct-2024 thru 28-Dec-2024)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

[WEBINAR Reminder] Using BSM for Off-Site/Remote Sales

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A quick reminder that our interactive webinar hosted by the Twins and focused on off-site sales is in less than 24 hours!

Even if you can’t join us live, please sign up so you automatically get a replay link. Be sure to email us your questions!

Here’s the original invitation with the sign-up link…

Are you looking to expand your bookstore’s reach beyond your physical location? Join us for an exclusive webinar on off-site sales using Bookstore Manager Software (BSM). This session will provide you with the tools and strategies needed to effectively manage sales at events, conferences, pop-up shops, and other remote locations.

In this webinar, we will cover:

  • The best hardware setup options to manage a mobile POS
  • Tracking inventory and sales in real-time, even when you’re away from the store
  • Best practices for seamless transactions and customer engagement off-site
  • Tips for optimizing your remote events (from other bookstores)

Whether you’re already using BSM for off-site sales or exploring the possibilities, this webinar will give you practical insights and hands-on techniques to boost your business on the go.

Webinar Details:

If you’d like to participate in the webinar, please click the link above to sign up.

The webinar will be interactive — allowing you to ask questions about using BSM for off-site/remote sales. It will also be recorded and available for you to watch at your convenience. If you know you won’t be able to attend the webinar and have questions you want to make sure we answer, please send them to us at sales@bsmgr.com.

We look forward to seeing you there!

Dayspring Q4-2024 Price Update

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If you have BSMGR set up to use the price point reference file (as described here), you need to download the current reference file.

  • Version 8.11 (and earlier) –
    1. Download the Zipped data files by clicking here.
    2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
  • Version 9.00 –
    • You should have already received the current file via the automatic cloud update routine.
    • If you don’t have the newest Dayspring file, you can manually trigger the cloud update routine.
      1. MAKE SURE ALL STATIONS ARE OUT OF Bookstore Manager.
      2. At Enter Program Name, enter “SCHEDULE”.
      3. Make sure “Update BOOK” is checked. (All should be checked, but the BOOK portion includes the current Dayspring files.)
      4. Click the “Check for Regular Updates Now” button and wait for the routine to finish.
      5. Click the “Start” button and wait for the routine to finish.
      6. Once the routine is completed, all stations can get back into Bookstore Manager.

Please let us know if you have any problems downloading or extracting the file.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Munce Christmas Catalog and Flyer Files

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NOTE: If you are not sending the Munce 2024 Christmas Catalog, Christmas Flyer, or 2-Day Sale Flyer, you can ignore this message.

If you are sending the Munce 2024 Christmas Catalog, Christmas Flyer, and/or 2-Day Sale Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-CHR-R.TXT = Christmas Flyer
    (11-Nov-2024 thru 21-Dec-2024)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-2DAY-R.TXT = 2-Day Sale Flyer
    (29-Nov-2024 thru 30-Nov-2024)
  • M-2DAY-F.TXT = 2-Day Sale Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/30)
    (28-Oct-2024 thru 30-Nov-2024)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/28)
    (28-Oct-2024 thru 28-Dec-2024)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-OCT-R.TXT = Harvest Flyer (Regular)
    (30-Sep-2024 thru 26-Oct-2024)
  • M-OCT-RF.TXT = Harvest Flyer (Regular – Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

[WEBINAR] Using BSM for Off-Site/Remote Sales

by

Are you looking to expand your bookstore’s reach beyond your physical location? Join us for an exclusive webinar on off-site sales using Bookstore Manager Software (BSM). This session will provide you with the tools and strategies needed to effectively manage sales at events, conferences, pop-up shops, and other remote locations.

In this webinar, we will cover:

  • The best hardware setup options to manage a mobile POS
  • Tracking inventory and sales in real-time, even when you’re away from the store
  • Best practices for seamless transactions and customer engagement off-site
  • Tips for optimizing your remote events (from other bookstores)

Whether you’re already using BSM for off-site sales or exploring the possibilities, this webinar will give you practical insights and hands-on techniques to boost your business on the go.

Webinar Details:

If you’d like to participate in the webinar, please click the link above to sign up.

The webinar will be interactive — allowing you to ask questions about using BSM for off-site/remote sales. It will also be recorded and available for you to watch at your convenience. If you know you won’t be able to attend the webinar and have questions you want to make sure we answer, please send them to us at sales@bsmgr.com.

We look forward to seeing you there!

Steven Ammons
steven@bsmgr.com | (800) 997-6724 (option 1)

Munce 2024 Harvest Flyer

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If you are sending the Munce 2024 Harvest Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-OCT-R.TXT = Harvest Flyer (Regular)
    (30-Sep-2024 thru 26-Oct-2024)
  • M-OCT-RF.TXT = Harvest Flyer (Regular – Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-SEP-R.TXT = Fall Sale Catalog (Regular)
    (19-Aug-2024 thru 28-Sep-2024)
  • M-SEP-RF.TXT = Fall Sale Catalog (Regular – Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-SEP-C.TXT = Fall Sale Catalog (Conservative)
    (19-Aug-2024 thru 28-Sep-2024)
  • M-SEP-CF.TXT = Fall Sale Catalog (Conservative – Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)