Support

Munce 2025 New Beginnings Catalog

by

If you are sending the Munce 2025 New Beginnings Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-JAN-R.TXT = New Beginnings Catalog
    (13-Jan-2025 thru 1-Mar-2025)
  • M-JAN-RF.TXT = New Beginnings Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-DEC-R.TXT = Countdown to Christmas Catalog
    (2-Dec-2024 thru 4-Jan-2025)
  • M-DEC-RF.TXT = Countdown to Christmas Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Thanksgiving Support Hours

by

From all of us at BSM, we wish you, your families, and your staff a safe and blessed Thanksgiving. We are thankful for each and every one of you!

Holiday Support Hours

Thursday, November 28th (Thanksgiving Day)Our office will be closed so we can spend time with our families.
Friday, November 29th (“Black Friday”)Our office will be closed, but we will be monitoring our emergency support number for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 690-5599. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Monday, December 2nd.
Saturday, November 30th and Sunday, December 1st Our weekend emergency support number will be monitored like normal for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 690-5599. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Monday, December 2nd.

Happy Thanksgiving from Your BSM Support Team!

support@bsmgr.com | (800) 997-6724 (option 2)

Remember you can use SPT at “Enter Program Name” to put your support request directly on our support docket.

Munce 2024 Countdown to Christmas Catalog

by

If you are sending the Munce 2024 Countdown to Christmas Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-DEC-R.TXT = Countdown to Christmas
    (2-Dec-2024 thru 4-Jan-2025)
  • M-DEC-RF.TXT = Countdown to Christmas (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-CHR-R.TXT = Christmas Flyer
    (11-Nov-2024 thru 21-Dec-2024)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-2DAY-R.TXT = 2-Day Sale Flyer
    (29-Nov-2024 thru 30-Nov-2024)
  • M-2DAY-F.TXT = 2-Day Sale Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/30)
    (28-Oct-2024 thru 30-Nov-2024)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/28)
    (28-Oct-2024 thru 28-Dec-2024)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

[WEBINAR Reminder] Using BSM for Off-Site/Remote Sales

by

A quick reminder that our interactive webinar hosted by the Twins and focused on off-site sales is in less than 24 hours!

Even if you can’t join us live, please sign up so you automatically get a replay link. Be sure to email us your questions!

Here’s the original invitation with the sign-up link…

Are you looking to expand your bookstore’s reach beyond your physical location? Join us for an exclusive webinar on off-site sales using Bookstore Manager Software (BSM). This session will provide you with the tools and strategies needed to effectively manage sales at events, conferences, pop-up shops, and other remote locations.

In this webinar, we will cover:

  • The best hardware setup options to manage a mobile POS
  • Tracking inventory and sales in real-time, even when you’re away from the store
  • Best practices for seamless transactions and customer engagement off-site
  • Tips for optimizing your remote events (from other bookstores)

Whether you’re already using BSM for off-site sales or exploring the possibilities, this webinar will give you practical insights and hands-on techniques to boost your business on the go.

Webinar Details:

If you’d like to participate in the webinar, please click the link above to sign up.

The webinar will be interactive — allowing you to ask questions about using BSM for off-site/remote sales. It will also be recorded and available for you to watch at your convenience. If you know you won’t be able to attend the webinar and have questions you want to make sure we answer, please send them to us at sales@bsmgr.com.

We look forward to seeing you there!

Dayspring Q4-2024 Price Update

by

If you have BSMGR set up to use the price point reference file (as described here), you need to download the current reference file.

  • Version 8.11 (and earlier) –
    1. Download the Zipped data files by clicking here.
    2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
  • Version 9.00 –
    • You should have already received the current file via the automatic cloud update routine.
    • If you don’t have the newest Dayspring file, you can manually trigger the cloud update routine.
      1. MAKE SURE ALL STATIONS ARE OUT OF Bookstore Manager.
      2. At Enter Program Name, enter “SCHEDULE”.
      3. Make sure “Update BOOK” is checked. (All should be checked, but the BOOK portion includes the current Dayspring files.)
      4. Click the “Check for Regular Updates Now” button and wait for the routine to finish.
      5. Click the “Start” button and wait for the routine to finish.
      6. Once the routine is completed, all stations can get back into Bookstore Manager.

Please let us know if you have any problems downloading or extracting the file.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Munce Christmas Catalog and Flyer Files

by

NOTE: If you are not sending the Munce 2024 Christmas Catalog, Christmas Flyer, or 2-Day Sale Flyer, you can ignore this message.

If you are sending the Munce 2024 Christmas Catalog, Christmas Flyer, and/or 2-Day Sale Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-CHR-R.TXT = Christmas Flyer
    (11-Nov-2024 thru 21-Dec-2024)
  • M-CHR-RF.TXT = Christmas Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-2DAY-R.TXT = 2-Day Sale Flyer
    (29-Nov-2024 thru 30-Nov-2024)
  • M-2DAY-F.TXT = 2-Day Sale Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-NOV-R1.TXT = Christmas Sale Catalog (ends 11/30)
    (28-Oct-2024 thru 30-Nov-2024)
  • M-NOV-R2.TXT = Christmas Sale Catalog (ends 12/28)
    (28-Oct-2024 thru 28-Dec-2024)
  • M-NOV-RF.TXT = Christmas Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-OCT-R.TXT = Harvest Flyer (Regular)
    (30-Sep-2024 thru 26-Oct-2024)
  • M-OCT-RF.TXT = Harvest Flyer (Regular – Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

[WEBINAR] Using BSM for Off-Site/Remote Sales

by

Are you looking to expand your bookstore’s reach beyond your physical location? Join us for an exclusive webinar on off-site sales using Bookstore Manager Software (BSM). This session will provide you with the tools and strategies needed to effectively manage sales at events, conferences, pop-up shops, and other remote locations.

In this webinar, we will cover:

  • The best hardware setup options to manage a mobile POS
  • Tracking inventory and sales in real-time, even when you’re away from the store
  • Best practices for seamless transactions and customer engagement off-site
  • Tips for optimizing your remote events (from other bookstores)

Whether you’re already using BSM for off-site sales or exploring the possibilities, this webinar will give you practical insights and hands-on techniques to boost your business on the go.

Webinar Details:

If you’d like to participate in the webinar, please click the link above to sign up.

The webinar will be interactive — allowing you to ask questions about using BSM for off-site/remote sales. It will also be recorded and available for you to watch at your convenience. If you know you won’t be able to attend the webinar and have questions you want to make sure we answer, please send them to us at sales@bsmgr.com.

We look forward to seeing you there!

Steven Ammons
steven@bsmgr.com | (800) 997-6724 (option 1)

Munce 2024 Harvest Flyer

by

If you are sending the Munce 2024 Harvest Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-OCT-R.TXT = Harvest Flyer (Regular)
    (30-Sep-2024 thru 26-Oct-2024)
  • M-OCT-RF.TXT = Harvest Flyer (Regular – Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-SEP-R.TXT = Fall Sale Catalog (Regular)
    (19-Aug-2024 thru 28-Sep-2024)
  • M-SEP-RF.TXT = Fall Sale Catalog (Regular – Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-SEP-C.TXT = Fall Sale Catalog (Conservative)
    (19-Aug-2024 thru 28-Sep-2024)
  • M-SEP-CF.TXT = Fall Sale Catalog (Conservative – Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Holiday Hours for Labor Day 2024

by

Our office will be closed on Monday, September 2nd for Labor Day.

Our weekend emergency support number will be monitored on Monday from 9 AM until 6 PM (Central) for critical issues, such as an inability to perform sales, accept credit cards, or burn discs. That number is (325) 690-5599. Leave a message and your call will be returned as soon as possible. Non-emergency calls will be returned during normal business hours on Tuesday, September 3rd.

We hope you have a blessed Labor Day weekend!

Your BSM Support Team
201 Fannin St., Abilene, TX 79603
support@bsmgr.com | (800) 997-6724 (option 2)

Remember you can use  SPT  at “Enter Program Name” to put your support request directly on our support docket.

Program Changes and CPE Summer 2024 Invitation

by

We’re looking forward to seeing you at the Christian Product Expo (CPE) in Fort Wayne, IN! We have some exciting news to share with our valued customers.

We invite you to drop by Booth 307 to catch up with us – “The Twins”, ask questions, and learn more about our latest offerings.

Free Website Promotion: We’re thrilled to offer a special promotion for our existing customers – a free website for your bookstore with no setup fee! You’ll only need to pay the hosting fee of $75 per month (requires active BSM license). Our websites are designed to help you reach more customers and streamline your operations. (You don’t have to be at the show to qualify for this discount.)

Website Features:

  • Inventory Management: Display actual store on-hand amounts, ensuring an accurate representation of your inventory online with nightly updates.
  • Dynamic Pricing and Promotions: Reflect sales pricing and promotions in real-time, aligning your online store with your in-store offerings.
  • Automatic Product Updates: Enjoy automatic updates for product information, images, and details to keep your online catalog current.
  • Diverse Product Support: Showcase a variety of products, including physical items, digital products, and more, with the flexibility to add your own products.
  • Fresh Homepage Updates: Keep your homepage fresh and engaging with automatic updates, limited to your store’s inventory if desired.
  • Seamless Social Media Integration: Connect with your audience through integrated social media links, strengthening your online presence.
  • Munce Marketing Catalog Integration: Seamlessly integrate sale information from Munce Marketing catalogs with your inventory.

Don’t miss this opportunity to enhance your bookstore’s online presence and reach more customers. Sign up for your free website at the show or contact us to get started.

Wondering what we’ve been up to? Here are some highlights of features added or enhanced since the last CPE show…

  • Training Mode – When you enter training mode, the background color on the screens is changed to a bright yellow gradient to highlight the fact you are currently in training mode.
  • Sales Tax Tracking by Jurisdiction – We now support up to 999 different tax rate locations. There is a corresponding report that gets saved to Excel which includes the name of the jurisdiction, sales amount, and how much tax was collected.
  • Graphs added to SLT, SLE, and IVT.
  • POS – On screen 10-key on the initial screen. Now you can use the touch screen to enter the phone number.
  • POS – Sub-Total button color is now different to help highlight its location for new employees or volunteers who infrequently work POS.
  • POS – Added discount groups for quick discounts
  • ARM and POS – Some states have an expiration date for Tax Exemption IDs. You can now set the expiration date in ARM under the Tax ID. When a customer is charging to an account with a Tax ID, if the expiration is within the next month, it gives a warning with the expiration date. Once it expires, the warning changes to state that the Tax ID has expired and asks the frontline worker to get the new expiration date.
  • EMP – PAX Settlement Failed Warning Override – Credit card transactions are finalized and money moves to your bank account once a batch closes. If your PAX credit card terminal is unable to close a previous day’s batch, POS shows a warning. A customer had a frontline worker who was clicking “OK” every day for weeks without informing anyone of the problem. This meant all the credit card transactions for that time weren’t being deposited in the store’s bank account. POS now requires a manager override of this warning after three days.
  • QuickBooks Online – We’ve supported a direct connection to a locally installed copy of QuickBooks for many years. We now also support using QuickBooks online for A/P and G/L.
  • Printed Invoices – Made improvements to how logos are handled on printed invoices. The logo image no longer has to be a specific size. It will set the height to 1 inch and set the width so it doesn’t stretch or squish the image’s appearance.
  • IVO – When you are working on a purchase order, there is now a new “Receive PO” button so you can immediately receive the PO. Also, if you have vendor info in the “Misc./Required info” field, that is now shown below the product listing as a reminder. For example, if a vendor requires a minimum of $150 on an order, that text is shown here so you remember to add enough items to the purchase order.
  • IVSS – Standing orders now have a “type” setting. This makes it easier for you to identify or limit orders based on the type (like Yearly, Quarterly, etc.).
  • DAILY – Added PAX settlement to DAILY. The PAX units are configured to auto-close batches overnight. However, some retailers prefer to close the batches as part of their daily closeout procedure. You can now check “PAXOMNI (Settles Pax terminals)” for DAILY, and that will be included in the DAILY run.

Jon is going to cover these and more in his training starting at 8:00 AM on Sunday. Check the show booklet for the “Advanced Training” location. If you want to know more about any of these and aren’t able to see Jon’s presentation, please stop by Booth 307 so he can answer your questions.

We look forward to seeing you at CPE!

Steven Ammons
sales@bsmgr.com | (800) 997-6724 (option 2)