Support

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More^® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included with this update are listed below.

ARE:

• MADE THE ENTRY SCREEN A BIT MORE INTUITIVE BY ADDING AN “END BATCH” BUTTON.

• REFERENCE LIST BOX – MADE THE ITEMS MORE DESCRIPTIVE AS TO THE EFFECT THEY HAVE ON THE ACCOUNT BALANCE. HAD TO SHRINK THE FONT IN ORDER TO DO SO.

EMP:

• COSMETIC – MLD ACCESS NOW READS MLUL/MLD ACCESS.

EZADMAIL:

• TWEAKED THE BLOCKING OF BAD IMAGE FILE TYPES.

• FIXED FE 39 ON RAWTS.

EZDATA:

• FIXED ISSUE WITH PRODUCT SELECTION – IF THERE WERE MORE THAN 99 ITEMS IN THE “AVAILABLE” LIST BOX, SELECTING AN ITEM BEYOND THE 99TH ITEM IN THE LIST WOULD SHOW/SELECT THE INCORRECT ITEM.

IVOP:

• CLARIFIED MESSAGE FOR BigBISACv3 – BigBISACv3 REQUIRES THE LOGIN-STRING, PASSWORD-STRING, AND BILL-TO ACCOUNT INFORMATION ON THE ELECTRONIC VARIABLES TAB IN IVVM. IF ANY ARE BLANK, IVO NOW SHOWS A MESSAGE THAT SPECIFIES THESE MUST BE FILLED IN FOR BigBISACv3.

IVRC:

• KEYWORD FILE IN IVI – BSMGR NOW CREATES A KEYWORD LOOKUP FILE FOR ARCHIVED DELETED ITEMS IN INVENTORY. BEFORE USING, USER MUST RUN IVUL #14.

LOGS:

• FIXED FE39 ON NAMES00.

MLUL:

• NOW ASKS FOR PASSCODE.

NOTEPROG:

• FIXED ISSUE WITH PASTING TEXT.

POS:

• FIXED ISSUE WHERE SYS 7002 SET TO WELCOME RESPONDERS ONLY WOULD STILL PROMPT FOR EMAIL RECEIPT.

SLOC:

• PRINT CONSIGNEE REPORT – IF YOU JUST PUT IN A CONSIGNEE # AND THEN CLICK “CONTINUE”, THE PROGRAM DIDN’T REACT. YOU HAD TO PRESS ENTER OR TAB. THIS HAS BEEN CORRECTED.

SYS:

• ADDED CHECK BOX TO SELECT TO USE A WELCOME COUPON IN EZDATA.

ACCESS:

• ADDED SALE PRICES AND NOTES TO BSMGR.MDB. THE NOTES ARE IN A TABLE CALLED INVENTORY NOTES.

• IVM NOTES NOW EXPORTED.

FTPTRAN:

• REMOVED STL AND ADDED INGRAM ALTERNATE.

IVO:

• REMOVED STL FROM FULL PO STOCK CHECK.

IVOP:

• OUT OF BOUNDS ERROR PRINT DEPT COST.

IVR:

• DEPT TOTALS WERE INCORRECT.

POS:

• MODIFY DISCOUNTS WASN’T WORKING CORRECTLY.

• MANAGER LOGIN WAS COMING UP WHEN EMP PASSWORDS WERE NOT USED.

• FIXED ISSUE WHERE SYS 7002 SET TO WELCOME RESPONDERS ONLY WOULD STILL PROMPT FOR EMAIL RECEIPT.

SCHEDULE:

• FIXED ISSUE WITH FTPING MISC FILES.

SLCM:

• FIXED FE 39 ON SLHDR.

SLGL:

• ALLOW OTHER NON-BSM GIFT CARDS – ASSUMING OTHER GIFT CARDS HAVE BEEN IMPORTED INTO BSM, WE CAN NOW TRANSLATE OLD BARCODES TO THE BSM FORMAT WITH NEW ENV VARIABLE “GIFTCARD-LAYOUT”. LENGTH OF PREFIX “,” PREFIX “,” LENGTH OF NUMBER TO USE. FOR EXAMPLE: 5,07654,6 WITH “07654000123456” TRANSLATES TO “R 123456”.

SYS:

• REMOVED STL FROM MISC. CONFIG #2075.

THEFLAGS:

• REMOVED STL FROM STOCK STATUS.

Please contact us if you experience problems installing your update.

Remember, you can view program enhancements and fixes as well as other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More^® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included on this update are listed below.

The price files for multiple Munce catalogs are included on this update.

• M-NOV-RN.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
• M-NOV-RD.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  

  ---

• M-NOV-CN.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
• M-NOV-CD.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  

  ---

• M-2DAY-R.TXT = Regular sale pricing – November/December 2 Day Sale (Set dates in IVPROMO)
  

  ---

• M-DEC-R.TXT = Regular sale pricing – December catalog (28-Nov-2016 thru 31-Dec-2016)

If you are sending out one of these Munce catalogs to your customers, you can run "IVPROMO" in BSMGR and enter the appropriate file name. You will need to specify the start and end dates for the 2 Day sales catalog items.

As a reminder, the program will check your inventory file for the following:

• If you are missing products from the catalog, the program will prompt you to add them, pulling basic information (title, author, retail, etc.) from the Christian Books & More database.
• Once missing products have been added to your inventory file, the program will set up the following for all the products in the catalog file:
  » Sale price; » Sale start date; » Sale end date; » Promo code.

EXITPRO:

• EXIT TO COMMAND PROMPT FROM MENU – WHEN BSMGR IS STARTED "AS ADMINISTRATOR", THE EXIT TO COMMAND PROMPT OPTION FROM THE MENU WOULDN’T WORK PROPERLY.

EZDATA:

• FIXED AN ISSUE WITH "SEND CAMPAIGN" FROM THE FIRST SCREEN.

IVGL:

• ADDED TITLE OPTION.

IVPR:

• UNRECEIVING OF SPECIAL ORDERS.

IVR:

• FIXED ISSUE WITH MULTIPLE "TO" EMAIL ADDRESSES.

IVUL:

• THE SALE PRICES WERE OFF ON IMPORT FROM EXCEL.

MENU:

• ADDED THE ABILITY TO TYPE "QUIT" AT THE "ENTER PROGRAM NAME" PROMPT TO EXIT BSMGR.

MLCD:

• NEW PROGRAM – SETS FRQ. BUYER DISC FOR A CUSTOMER TYPE. ALSO ADDED AS AN OPTION IN MLUL.

• ADDED DATE VALIDATION.

MLUL:

• ADDED SUPPORT FOR NEW MLCD PROGRAM.

QBS:

• CALL TO QBS_UPDATER.EXE AS ADMINISTRATOR – IF QBS IS RUN "AS ADMINISTRATOR", THE CALL TO QBS_UPDATER.EXE WAS NOT WORKING.

SCHEDULE:

• FIXED ISSUE WITH FTPING MISC FILES.

SLCCP:

• TWEAKED SCREEN LAYOUT FOR 1280 X 1024.

USERENV:

• TWEAKED PAX OPTIONS DISPLAY WHEN SWITCHING BETWEEN TCP AND USB.

GETCATS:

• DEPTS 49-96 WERE NOT ADDING INTO TOTALS OF ORDER CORRECTLY.

IVM:

• WHOLESALE AND DISCOUNT FIELDS IF SYS | CONFIG | MISC. CONFIGURATIONS | #2017 IS SET TO A "Y" TO BLANK THE WHOLESALE AND DISCOUNT LABELS OR THEY ARE IN READ-ONLY-MODE DUE TO A FAILURE TO INPUT THE CORRECT PASSCODE, THE DISCOUNT ENTRY WHOLESALE FIELDS WILL NO LONGER BE VISIBLE.

SCHEDULE:

• FIXED LINKAGE ISSUE WITH POSDEF.

Please contact us if you experience problems installing your update.

Remember, you can view program enhancements and fixes as well as other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More^® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices. For your convenience, the RMS program changes included on this update are listed below.

The price files for multiple Munce catalogs are included on this update.

• M-OCT-R.TXT = Regular sale pricing – October catalog (26-Sep-2016 thru 31-Oct-2016)
  

  ---

• M-NOV-RN.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
• M-NOV-RD.TXT = Regular sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  

  ---

• M-NOV-CN.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 27-Nov-2016)
• M-NOV-CD.TXT = Conservative sale pricing – November catalog (31-Oct-2016 thru 24-Dec-2016)
  

  ---

• M-2DAY-R.TXT = Regular sale pricing – November/December 2 Day Sale (Set dates in IVPROMO)

If you are sending out one of these Munce catalogs to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. You will need to specify the start and end dates for the 2 Day sales catalog items.

As a reminder, the program will check your inventory file for the following:

• If you are missing products from the catalog, the program will prompt you to add them, pulling basic information (title, author, retail, etc.) from the Christian Books & More database.
• Once missing products have been added to your inventory file, the program will set up the following for all the products in the catalog file:
  » Sale price; » Sale start date; » Sale end date; » Promo code.

APE:

• FIXED LINKAGE ERROR CALLING DATERTNS.

EZADMAIL:

• FIXED ISSUE WITH USAGE REPORTING.

• BLOCK BOGUS IMAGE NAMES FROM SEASONS FOLDER.

IVIR:

• YOU CAN NOW LIMIT INVOICES PULLED USING RECEIVED BY DATES.

IVL:

• WE NOW STRIP THE QUOTES OR COMMAS OUT OF THE MISC. FIELD. THEY CAUSE PROBLEMS WITH THE DELIMITER IN THE TEXT FILE.

PAXDIAG:

• ADDED PORT 10009 TO THE GROUP OF PORTS THAT ARE CHECKED.

PAXOMNI:

• NEW PROGRAM – SETTLES ALL PAX TERMINALS FROM ONE LOCATION.

SLT:

• CORRECTED CHECK BOXES FOR DAYS TO INCLUDE – SUNDAY TOTALS WERE SATURDAYS, SATURDAYS WERE FRIDAYS, ETC.

POSMENU:

• IN ADDITION TO THE EXISTING “MOVE BUTTON” FEATURE, YOU CAN NOW COPY A BUTTON AND PASTE IT’S SETTINGS ELSEWHERE.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More^® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

The price files for Munce’s October catalog (M-OCT-R.TXT) and “Fall Into Savings” (September) catalog (M-SEP-R.TXT) are included on this update. If you are sending out a Munce catalog to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. As a reminder, the program will check your inventory file for the following:

• If you are missing products from the catalog, the program will prompt you to add them, pulling basic information from the Christian Books & More database.
• Once missing products have been added to your inventory file, the program will set up the following:
  » Sale price; » Sale start date; » Sale end date; » Promo code.

CCSET:

• UPDATED SOME “CALLED FROM” REFERENCES.

CCSET20:

• ADDED SUPPORT FOR THE NEW CHILKAT CONTROL.

CLNLOGS:

• ADDED SUPPORT FOR ARCHIVING PAXD AND PVDAA.

EZADMAIL:

• STOPPED MULTIPLE SENDING WHEN UNABLE TO REACH CLOUD DB.

IVDI3:

• FOREIGN TITLE SEARCH BY CATEGORY WOULDN’T SHOW THE 2ND PAGE OF DETAILS.

IVR:

• ADDED SUPPORT FOR BSMEMAIL.

MENU:

• CORRECTED FOR SHORTCUT DIRECTLY TO TIMEIN. WHEN THE CHECK FOR THE NEW CHILKAT CONTROL WAS ADDED TO MENU, IT CAUSED THE SCREEN TO NOT GET PROPERLY INITIALIZED IF YOU HAVE A SHORTCUT DIRECTLY TO THE TIMEIN PROGRAM (INSTEAD OF TO MENU).

• CALLING POS FROM ICON DIDN’T SET REG-NUM – ECN 8052 8053 LEFT OFF “POS”.

PRTLABEL:

• 50 LABEL OFFSET WASN’T RIGHT.

ACCESS:

• FIXED FILE ERROR 39 ON EXTENDED IVMAST AND REGHIST.

EOITRAN:

• FIXED LINKAGE ERROR WHEN CALLING POSDEFS.

DIAGRPT:

• FIXED LINKAGE ERROR WHEN CALLING POSDEFS.

IVR:

• DISPLAY RETURN NUMBERS NOW HAS THE OPTION OF ONLY DISPLAYING RETURNS THAT ARE ACTIVE.

POS:

• KEEP HOURLY DEPT SALES – THIS IS NOW DONE BY DEFAULT. IF YOU DON’T WANT IT YOU HAVE TO TURN OFF IN CONFIG # 4072.

• ALLOW OTHER NON BSM GIFT CARDS – ASSUMING OTHER GIFT CARDS HAVE BEEN IMPORTED INTO BSM, WE CAN NOW TRANSLATE OLD BARCODES TO THEIR BSM FORMAT. SET ENV VARIABLE “GIFTCARD-LAYOUT” TO EXAMPLE 5,02345,6. OLD CARD # READ IS 02345000123456″ THESE COMMA-DELIMITED FIELDS CORRESPOND TO 5 = LENGTH OF PREFIX SO “02345” IS PREFIX. 6 = LAST AMT OF NUMBERS THAT CORRESPOND TO THE NUMBER. 02345000123456 TRANSLATED = “R 123456”.

SLEMP:

• NOW SORTS BY NAME.

TIME:

• PAGE BREAK ON NEW EMPLOYEE – ON FULL REPORT, BSM WAS PRINTING THE NEXT EMPLOYEE NAME AFTER THE TOTAL OF PREVIOUS EMPLOYEE RATHER THAN PRINTING IT AFTER ADVANCING TO NEW PAGE.

TIMEPAGE:

• HOURS WORKED WEREN’T RIGHT.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More^® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

The price files for Munce’s “Fall Into Savings” (September) catalog (M-SEP-R.TXT) and their August catalog (M-AUG-R.TXT) are included on this update. If you are sending out a Munce catalog or postcard to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. As a reminder, the program will check your inventory file for the following:

• If you are missing products from the catalog, the program will prompt you to add them, pulling basic information from the Christian Books & More database.
• Once missing products have been added to your inventory file, the program will set up the following:
  » Sale price; » Sale start date; » Sale end date; » Promo code.

CATPAGE:

• FIXED INDEX OUT OF BOUNDS ERROR WHEN SCROLLING WITH MOUSE WHEEL.

EMTEST:

• CHANGED TO USE THE CHILKAT EMAIL CONTROL – THE OLDER STANDALONE EXECUTABLE WE USED FOR EMAIL DOESN’T WORK WITH NEW SECURITY UPGRADES RECENTLY ADDED TO GMAIL. THE CHILKAT CONTROL DOES WORK WITH GMAIL.

EZADMAIL:

• CHANGED TO USE THE CHILKAT EMAIL CONTROL – THE OLDER STANDALONE EXECUTABLE WE USED FOR EMAIL DOESN’T WORK WITH NEW SECURITY UPGRADES RECENTLY ADDED TO GMAIL. THE CHILKAT CONTROL DOES WORK WITH GMAIL.

EZDATA:

• FIXED AN ISSUE WITH EDITING CONTENTS FOR A NEWSLETTER FROM THE PREVIEW SCREEN.

IVM:

• WHEN ADDING AN ITEM, THE VENDOR DISCOUNT WAS NOT BEING SET.

IVPR:

• ADDED ITEM# AND TITLE TO PRICE CHANGE SCREEN.

IVPSCRN:

• WHEN BRINGING BACK A SAVED REPORT, NOT-ORDERED-SINCE AND NOT-SOLD-SINCE WERE NOT COMING BACK.

MENU:

• CHECKS FOR THE NEW UNIFIED CHILKAT ACTIVEX CONTROL. IF NOT FOUND, IT CALLS WIN8REG.

PAXDIAG:

• WHEN PINGING IP ADDRESSES, WE WERE USING THE LEADING ZEROES IN THE OCTALS.

RACCOON:

• ALL LOGGING IS NOW IN RACCOON.LOG INSTEAD OF DAILYLOG.TXT.

SLCCP:

• CHANGED FROM SHOWING ALL TRANSACTIONS AT START TO ONLY SHOWING CURRENT DAY.

TIME:

• DETAILS OPTION ON HOURS WORKED SCREEN – WHEN BSM DISPLAYS HOW MANY HOURS HAVE BEEN WORKED FOR THE LAST 4 WEEKS, THERE IS NOW A BUTTON TO SHOW “DETAILS” FOR ALL CLOCK IN AND OUTS FOR THAT EMPLOYEE.

TIMEIN:

• DETAILS OPTION ON HOURS WORKED SCREEN – WHEN BSM DISPLAYS HOW MANY HOURS HAVE BEEN WORKED FOR THE LAST 4 WEEKS, THERE IS NOW A BUTTON TO SHOW “DETAILS” FOR ALL CLOCK IN AND OUTS FOR THAT EMPLOYEE.

VITAL20:

• CORRECTED SPELLING ERRORS.

WIN8REG:

• ADDED CHILKATAX-9.5.0-WIN32.DLL – USED FOR VITAL20 ENHANCEMENT TO ENSURE FULL SHA-2 SUPPORT.

• ADDITIONAL BATCH FILE FOR REGISTERING FILES – USERS WITHOUT ADMINISTRATIVE PERMISSIONS CANNOT REGISTER THE NEW CHILKAT CONTROL NEEDED FOR THE INDUSTRY CHANGE OF ENCRYPTION TAKING EFFECT ON SUNDAY, JULY 31ST. WIN8REG NOW CREATES A BATCH FILE OF ALL THE CONTROLS THAT NEED TO BE REGISTERED SO IT CAN BE MANUALLY RUN AS ADMINISTRATOR.

SLTP:

• FIXED SINGLE COLUMN MONTHLY FILE.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

RMS Version 8.02F Program Changes on the July 2016 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More^® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

The price files for Munce’s August catalog (M-AUG-R.TXT) and their “Sizzlin’ Summer” July postcard (M-JUL-R.TXT) are included on this update. If you are sending out a Munce catalog or postcard to your customers, you can run “IVPROMO” in BSMGR and enter the appropriate file name. As a reminder, the program will check your inventory file for the following:

• If you are missing products from the catalog, the program will prompt you to add them, pulling basic information from the Christian Books & More database.
• Once missing products have been added to your inventory file, the program will set up the following:
  » Sale price; » Sale start date; » Sale end date; » Promo code.

ARM:

THE FIRST EMAIL ENTRY FIELD IS FROM THE ORIGINAL, SINGLE EMAIL ENTRY FIELD THAT IS LIMITED TO 40 CHARACTERS. THE PROGRAM NOW PREVENTS YOU FROM TRYING TO SAVE THE EMAIL ADDRESSES IF THE FIRST FIELD HAS MORE THAN 40 CHARACTERS.

BARKIT:

COSTING CORRECTION ON KITS – THE QUANTITY OF KITS SOLD WAS BEING USED IN POS WITHOUT CONSIDERING THE QUANTITY OF AN ITEM IN THE KIT. THIS CAUSED THE “COST” TO NOT BE CORRECTLY CALCULATED. FOR EXAMPLE, IF A KIT HAD 2 COPIES OF A BOOK AND 1 KIT WAS SOLD POS DETERMINED COST BASED ON “1” KIT SOLD INSTEAD OF “2” COPIES IN THE KIT.

EZDATA:

AUTORESPONDER WAS SAVING THE DATE INSTEAD INSTEAD OF <DATE##>.

IVWO:

FIXED LABEL LAYOUT – ON SOME RESOLUTIONS, THE LABELS WOULD OVERLAP.

MLUL:

ADDED UTILITY TO MATCH TRKIX AUTH WITH IVM AUTH.

PARABLE:

ADDED OPTION TO SEND MAIL LIST CHANGES TO A FILE INSTEAD OF THE PRINTER.

TIME:

NEW “MISC” FIELD – YOU CAN MAKE A NOTATION ON AN EMPLOYEE TIME RECORD OF 3 CHARACTERS. FOR EXAMPLE “VAC” FOR VACATION HOURS. THIS NOTATION WILL PRINT ON THE PAYROLL REPORT.

TIMEPAGE:

NEW “MISC” FIELD – YOU CAN MAKE A NOTATION ON AN EMPLOYEE TIME RECORD OF 3 CHARACTERS. FOR EXAMPLE “VAC” FOR VACATION HOURS. THIS NOTATION WILL PRINT ON THE PAYROLL REPORT.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)