Month: December 2024

2025 New Year’s Day Office Hours

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Tuesday, December 31st: All of our support techs will be out of the office from noon (Central) through the rest of the day, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Wednesday, January 1st: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Tuesday, January 2nd.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Happy New Year from your BSM Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

2024 Christmas and 2025 New Year’s Day Office Hours

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Tuesday, December 24th: Our office will be closed on Christmas Eve. We will monitor our emergency support number (see below). Non-emergency calls will be returned during normal business hours on Thursday, December 26th.

Wednesday, December 25th: Our office will be closed on Christmas Day. SPT, emails, and voicemails will be returned during normal business hours on Thursday, December 26th.

Tuesday, December 31st: All of our support techs will be out of the office from noon (Central) through the rest of the day, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Wednesday, January 1st: Our office will be closed, but our emergency support number will be monitored (see below). Non-emergency calls will be returned during normal business hours on Thursday, January 2nd.

Our emergency support number (325-690-5599) is available for help with critical issues, such as the inability to perform sales, accept credit cards, or burn discs. Leave a message, and your call will be returned as soon as possible.

Remember, you can click the “Tech Support Information” button on the main page of BSM to find the emergency support number along with other contact options.

Merry Christmas and Happy New Year from your BSM Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 New Beginnings Catalog

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If you are sending the Munce 2025 New Beginnings Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-JAN-R.TXT = New Beginnings Catalog
    (13-Jan-2025 thru 1-Mar-2025)
  • M-JAN-RF.TXT = New Beginnings Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-DEC-R.TXT = Countdown to Christmas Catalog
    (2-Dec-2024 thru 4-Jan-2025)
  • M-DEC-RF.TXT = Countdown to Christmas Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)