Merry Christmas from BSMGR (2015)

Each of us at Bookstore Manager rejoice in the opportunity to be a small part of harvesting the fields in which you work. As the new year approaches, we trust God’s grace will overflow in your life and ministry. We pray the Lord will expand your coasts and reward your labor with his blessings of joy and hope.

May this brief message encourage you in your mission and calling:

“We are the Bibles the world is reading;
We are the creeds the world is needing;
We are the sermons the world is heeding.”

-Billy Graham

 

Merry Christmas!

Your Brothers and Sisters at Bookstore Manager

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Holiday Support Hours for BSMGR (Christmas 2015)

Christmas 2015 and New Year’s Day 2016
Holiday Support Hours


Thursday, December 24th (Christmas Eve):
Our support team will be available for all calls from 8am until 4pm Central.
Friday, December 25th (Christmas Day):
Our office will be closed so we can spend time with our families to celebrate Christmas.
Saturday, December 26th:
Emergency/weekend support will be available as normal.

Thursday, December 31st (New Year’s Eve):
Our support team will be available as normal (8am to 6pm Central).
Friday, January 1st (New Year’s Day):
Our office will be closed so we can spend time with our families.
Saturday, January 2nd:
Emergency/weekend support will be available as normal.

Merry Christmas and Happy New Year from your BSMGR Support Team!
support@bsmgr.com | (800) 997-6724 (option 2)

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Program Changes on December 2015 Update

RMS Version 8.00T Program Changes on the December 2015 Update


The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.


As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.


ARS:
WE NOW DISPLAY THE STATEMENT TOTALS AFTER PRINTING THEM.
GETDATES:
THE ENDING DATE WAS OFF FOR PREVIOUS MONTHS SALES IN SLQR.
IVDI:
ADDED “LP” MUSIC BINDING.
IVDI3:
ADDED “LP” MUSIC BINDING.
IVDIPG2:
ADDED “LP” MUSIC BINDING.
IVO:
IMPROVED THE LAYOUT FOR EMAILED PURCHASE ORDERS TO MATCH WHAT A PRINTED AND/OR FAXED COPY OF THE P.O. LOOKS LIKE.
QSCAN:
• COMMISSION FIELD WASN’T INITIALIZED AND WAS COMING IN AS 20202.
• ADDED FILTERING OF NULLS BEFORE UPLOAD.
THEFLAGS:
ADDED NEW ANCHOR STATUS CODE (“REM”). ALSO, THERE ARE SOME CODES (LIKE “NOT AVAILABLE”) THAT WE WERE SUPPRESSING THE ON HAND VALUES. WE ARE NOW ALWAYS SHOWING ANY ON HAND VALUES THAT GET RETURNED BY ANCHOR.


Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

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Windows 10 Hardware Test Results

Microsoft® Windows® 10 Hardware Test Results

Prior to Microsoft’s release of Windows 10, we urged caution/restraint in installing the free upgrade. We needed time to test hardware we’ve sold with their newest operating system. If you didn’t see our earlier emails and posts, you can read them here and here. At the time, we anticipated giving you the results of our testing before January, 2016. The purpose of this message is to share the results of our testing.

With the holiday season upon us (Thanksgiving and Christmas), we still recommend waiting until January before installing the Windows 10 upgrade. It’s possible to have issues with drivers for motherboards (onboard audio, onboard video, onboard networking, etc.) that we don’t have available in our office and can’t test. Plus, you may experience frustration or feel that you are wasting time trying to get accustomed to the operating system’s new user interface while customers are waiting on you and your frontliners.

As expected, we haven’t encountered any problems with Bookstore Manager Software on Windows 10. However, we have found some hardware that doesn’t work on Windows 10.


First, the Good News! (Working Hardware Devices)

EquipmentStatus/Notes
Cherry® PS/2 and USB KeyboardWorks with Windows 10.
IDTECH® USB KeyboardWorks with Windows 10.
VeriFone® 1000se USB
(Debit PIN Pad)
Works with Windows 10.
Logic Controls® LV3000U
(LCD Color Customer Price Display Pole)
Works with Windows 10.
Zebra® LP2824+ USB
(Thermal Label Printer)
Works with Windows 10.
Star® TSP100 (TSP143U)
(Thermal Receipt Printer)
Works with Windows 10.
Datalogic® Heron D130
(USB Barcode Scanner)
Works with Windows 10.
Requires having XHCI disabled in Intel BIOS.
Datalogic® Gryphon D130
(USB Barcode Scanner)
Works with Windows 10.
Datalogic® QuickScan L (QD2330-BK)
(USB Barcode Scanner)
Works with Windows 10.
Symbol® LS2208
(USB Barcode Scanner)
Works with Windows 10.
Honeywell® 1200G
(USB Barcode Scanner)
Works with Windows 10.


Now, the Bad News (Devices That Do Not Work)

EquipmentReason/Notes
Janam® XP20
(Portable Barcode Scanner for cycle counting)
Manufacturer drivers are not compatible with Windows 10.
Logic Controls® PD3000 USB
(Customer Price Display Pole)
Manufacturer drivers are not compatible with Windows 10.
Computer systems we sold with Intel® Atom ProcessorsMotherboard’s onboard video drivers are not compatible with Windows 10.


Finally, the Unknowns…

Some older hardware was not tested because:

  • It uses older serial or parallel connectors (not included on newer computers);
  • We do not have access to the hardware; or
  • The manufacturer has not released drivers for Windows 7 or later.

EquipmentStatus/Notes
VeriFone® 1000se Serial
(Debit PIN Pad)
Did not test on Windows 10 – DB9 Serial port device.
Logic Controls® PD3000 Serial
(Customer Price Display Pole)
Did not test on Windows 10 – DB9 Serial port device.
Zebra® LP2824
(Parallel Label Printer)
Did not test on Windows 10 – Parallel port device.
Star® TSP200, TSP242, DP8340, TSP600
(USB Thermal Receipt Printers)
Did not test on Windows 10 – Parallel port devices -or-
We do not have one in the office for testing.
Axiohm® A795
(USB Thermal Receipt Printer)
Manufacturer is no longer supporting this hardware.
Logic Controls® PS/2 KeyboardDoes not work with Windows 7 or 8.x.
Did not test on Windows 10.


If you’ve installed Windows 10 on a computer using hardware not listed here, please let us know what your experience has been.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Holiday Support Hours (Thanksgiving 2015)

From all of us at Bookstore Manager Software, we wish you, your families, and your staff a safe and blessed Thanksgiving. We are thankful for each and every one of you!

Special Support Hours

Thursday, November 26th (Thanksgiving Day)
Our office will be closed so we can spend time with our families.
Friday, November 27th (“Black Friday”)
Our support team will be available for all calls during normal business hours (8am to 6pm Central Time).

Happy Thanksgiving from Your BSMGR Support Team!

support@bsmgr.com | (800) 997-6724 (option 2)
Remember you can use SPT at “Enter Program Name” to put your support request directly on our support docket.

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Munce 2Day Sale Setup (Nov-2015)

Munce 2Day Sale Promo File

If you are not using Munce catalogs, please disregard this email.

Munce allows stores to choose the dates of the annual 2Day sale held in November/December.

Once you install the November 2015 update, you should have the current 2Day file.

Run IVPROMO in BSMGR and enter “M-2DAY-R.TXT” for the file name. You should get a window that allows you to enter the “Sale Start Date” and “Sale End Date”. As indicated on the screen, please enter the dates you want to use for your store’s 2Day sale in month, day and year (MMDDYY) format, then click the “OK=F5” button to set up the sale dates in IVM.

If you have any problems or questions, please let us know.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Program Changes on November 2015 Update

RMS Version 8.00S Program Changes on the November 2015 Update


The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.


As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.


AREM:
EMAILED INVOICES – SOME ISBN NUMBERS WERE NOT PRINTING. THEY WERE SHOWING DEPT NUMBERS INSTEAD.
ARM:
EMAIL VALIDATION – NOW CHECKS FOR COMMON TYPOS IN EMAILS FOR ALL THE ADDRESSES YOU CAN ADD. ALSO ALLOWS FOR NEW, LONGER ROOT DOMAINS SUCH AS “.CHURCH”.
BSMCRCD:
ADDED DATE/TIME STAMP TO RECEIPT.
IVDI:
ADDED NEW BIBLE TRANSLATION (TREE OF LIFE VERSION).
IVDI3:
ADDED NEW BIBLE TRANSLATION (TREE OF LIFE VERSION).
IVDIPG2:
ADDED NEW BIBLE TRANSLATION (TREE OF LIFE VERSION).
IVL:
ADDED SUPPORT FOR NEW PRTLABEL PROGRAM.
IVN:
• LINKAGE ERROR CALLING FROM MENU.
• CANCELLING ALLOCATING SPL ORDER – IF YOU CREATE A SO FOR AN ITEM AND THEN CLICK THE LOOKUP OPTION TO ALLOCATE OUT, IT PUTS THE ITEM # YOU ARE ORDERING IN THE PO FIELD AND DOESN’T ALLOW IT, BECAUSE IT THINKS IT IS ALREADY ALLOCATED TO A PO.
IVO:
CHANGED WORDING ON COMBINE 2 PO#S. ALSO, IF THE NEW PO DOESN’T EXIST, BSM WILL BY OPTION CREATE IT.
IVSI:
PAID AND DEPOSITS NOW SHOW UP ON MAIN SCREEN.
MLM2:
EMAIL VALIDATION – CHECKS FOR COMMON TYPOS IN EMAILS AND ALSO ALLOWS FOR NEW, LONGER ROOT DOMAINS SUCH AS “.CHURCH”.
PRTLABEL:
NEW PROGRAM FOR PRINTING INVENTORY LABELS USING ULINE REMOVABLE LABELS 30 LABELS PER SHEET: S-8080; 50 LABELS PER SHEET: S-18453. WHEN USING THESE, YOU NEED TO CHANGE SYS | CONFIG | #2070 TO “PRTLABEL” (WITHOUT THE QUOTES)
SYS:
MISC CONFIG | #7047 – AFTER ADDING NEW FEATURE (#2075), YOU COULDN’T ACCESS #7047.


Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Enhancement to Full PO Stock Check

Enhancement for Full PO Stock Checks

On our August 2015 update, we included an enhancement that allows you to perform fast, full PO stock checks for Anchor, Ingram, New Day and STL.

In an effort to quickly communicate the status of a PO with each distributor, you can now set targets and corresponding thresholds. Our October update ECN included some information on this. We’ve also created a short (4:18) video showing the feature in use as well as how you set it up in SYS | Config.

The stock check results are stored locally for an hour. So, if you are interrupted while doing the full stock check, you can restart it. The process will only stock check items that don’t have a count within the past hour.

To watch our updated demonstration (length is 4:18), please click here.

We appreciate the positive feedback we’ve received on this new feature! Please let us know if you have any other suggestions on how to improve it.


IVO Full Stock Check Summary Screen

IVO Full Stock Check Detail Report

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

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Program Changes on October 2015 Update

RMS Version 8.00R Program Changes on the October 2015 Update


The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.


As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.


CALLMENU:
PUT THE ‘EMP’ PROGRAM UNDER ‘TOOLS’ ON MENU.
EZADMAIL:
LOGGING TWEAKS.
IVGL:
ADDED KITCHEN OUTPUT OPTION.
IVMDEL:
#18 DELETE DISCONTINUED PRODUCT WAS NOT WORKING FOR X MULTISTORES WHOSE STORE NUMBER WAS NOT IVM01.
IVO:
NEW FEATURE – BASED ON THRESHOLDS SET IN SYS | CONFIG | MISC. CONFIG | #2075, THE FULL PO STOCK CHECK FEATURE NOW SHOWS WHICH TARGETS HAVE BEEN MET. CURRENT KNOWN THRESHOLDS AND TARGETS ARE PROVIDED IN THE SYS ENTRY BELOW.
IVSO:
BSMGR NOW PREVENTS THE USER FROM ALLOCATING MORE ITEMS ON THE PO THAN THE SPECIAL ORDER IS FOR.
POS:
• EZRECEIPT FILE WAS NOT ALWAYS BEING CLOSED.
• MISC. OPTIONS – FREQUENT BUYER # – THE WINDOW WAS TOO TALL AND NARROW TO PROPERLY SHOW THE SCREEN.
SLT:
THE DAY OF THE WEEK WAS OFF BY ONE. FOR EXAMPLE, IF YOU ONLY CHECKED SUNDAY, YOU WOULD GET NUMBERS FOR MONDAY.
SYS:
NEW FEATURE– MISC. CONFIG #2075 – ADDED “TARGETS” FOR IVO FULL PO STOCK CHECK. THIS ALLOWS YOU TO ENTER THE REQUIREMENTS FOR A SPECIAL TARGET SUCH AS “FREE SHIPPING”. BASED ON THESE SETTINGS, IVO WILL SHOW IF THE TARGET IS MET. FOR INGRAM, THE TARGET ONLY APPLIES TO YOUR “ASSIGNED” WAREHOUSE, SO THERE IS A SETTING FOR THAT. PLUS, STL INTRODUCED A NEW HOME SCHOOL THRESHOLD FOR FREE SHIPPING. THEY ARE PROVIDING AN IDENTIFIER TO KNOW WHICH ITEMS QUALIFY FOR THIS NEW SPECIAL OFFER.

AT THIS TIME, THE REPORTED THRESHOLDS FOR SYS | CONFIG | MISC. CONFIG | #2075 ARE AS FOLLOWS:

CompanyMin QtyMin NetTarget Description
Anchor 150Free Shipping
New Day 150Free Shipping
STL (Qualifying) 150Free Shipping (Qualifying)
STL (Home School) 750Free Shipping (Home School)
Ingram *15 Free Shipping

* BE SURE TO SELECT YOUR ASSIGNED INGRAM WAREHOUSE IN #2075. THE SPECIAL OFFER FOR INGRAM ONLY APPLIES TO THAT ONE WAREHOUSE.

TIMEPAGE:
A CUSTOMER HAD AN EMPLOYEE WITH TIME ENTRIES GOING BACK TO 2007. THE LOOKUP LIST BOX IS LIMITED TO 9000 LINES. NOW SHOWS WARNING THAT NOT ALL RECORDS CAN BE SHOWN AND ENCOURAGES USER TO RUN THE “PURGE TIME FILE” OPTION.


Please contact us if you experience problems installing your update.

Remember, you can view ECN notices and other emailed communications from Bookstore Manager at emails.bsmgr.com.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

BSMGR on Facebook     BSMGR YouTube Channel

Smart Card Update 3 – September 2015

Update on EMV Readiness (Sept. 30, 2015)

We continue to wait for the Master Card certification to complete the EMV enablement of the software and hardware. We share your frustration in that we started this project nearly two years ago but are unable to release the enhancements with the liability shift deadline upon us.

Here are a few considerations to remember as we leave September and begin October.

First, the liability shift does not affect your card acceptance capabilities. However, the liability for fraudulent cards will shift to you, the merchant. While Christian retailers are at the lower end of risk for fraud, you should be more alert to odd or unusual transactions that do not fit your normal business model. As a reminder, it is always a good practice to verify a customer’s identity (like with a Driver’s License) when accepting checks or credit cards. Keep in mind, that only EMV cards encounter the liability shift. Non-EMV cards (Mag Stripe) will continue to fall under the liability of the card issuers.

Second, most cardholder information is stolen when entire systems are breached (Target, Home Depot, etc.). Additionally, online transactions are not covered by the liability shift.

Finally, we are not alone. As of July 2015, 20% of all terminals and point of sale systems were EMV ready. Based on the current certification schedules, the industry expects only about 40% of all merchants that accept credit and debit cards to be EMV ready on October 1st. They anticipate that number to reach 47% by the end of 2015. Further, card issuers have only replaced about 60% of credit cards with EMV enabled cards. Debit cards have an even lower issue percentage.

We are also working with the front end processors (providers of authorizations), NPC, and device manufacturers to offset the EMV certification costs. Our hope is to eliminate the monthly fee that covers the initial and future certification costs.

All in all, we are on the cusp of being ready to deploy the new EMV products. If you have not already pre-ordered your device please do so by following the link below.

Click here to view your EMV readiness options and place your pre-order.

We trust that you will join us in praying that this process will be completed quickly and costs reduced to us all.

Grace and Peace,

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

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