Support

Memorial Day 2025 Support Hours

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Our office will be closed on Monday, May 26th in honor of Memorial Day. However, our weekend emergency support number will be monitored from 9 AM until 6 PM (Central) on Monday for critical issues, such as an inability to perform sales or burn discs from QBS. That number is (325) 690-5500. Leave a message and your call will be returned as soon as possible.

Our normal weekend emergency support will also be available on Saturday and Sunday.

Non-emergency calls from Saturday, Sunday, and Monday will be returned during normal business hours on Tuesday, May 27th.

We hope you have a blessed Memorial Day weekend!

Remember, you can view monthly program changes and other archived emailed communications from BSM at emails.bsmgr.com.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Dayspring Q2-2025 Price Update

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If you have BSM set up to use the price point reference file (as described here), you need to download the current reference file.

  • Version 8.11 (and earlier) –
    1. Download the Zipped data files by clicking here.
    2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
  • Version 9.00 –
    • You should have already received the current file via the automatic cloud update routine.
    • If you don’t have the newest Dayspring file, you can manually trigger the cloud update routine.
      1. MAKE SURE ALL STATIONS ARE OUT OF BSM.
      2. On one computer (preferably the server), start BSM. At Enter Program Name, enter “SCHEDULE”.
      3. Make sure all the boxes are checked so you get weekly updates.
      4. Click the “Check for Regular Updates Now” button.
      5. On the Update Progress screen, click the “Start” button and wait for the routine to finish.
      6. Once the routine is completed, all stations can get back into Bookstore Manager.
      7. IMPORTANT NOTE: If you get a File Error on the Dayspring file when you go into POS, that means you had at least one station left in POS when downloading the updated files. To fix this, get ALL stations out of BSM, then redo the steps with the addition of checking the “Force downloads” check box on the “Update Progress” screen (with the “Start” button).

Please let us know if you have any problems downloading or extracting the file.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 Summer Catalog

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If you are sending the Munce 2025 Summer Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-JUN-R.TXT = Summer Catalog
    (2-Jun-2025 thru 19-Jul-2025)
  • M-JUN-RF.TXT = Summer Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-MAY-R.TXT = Spring Catalog
    (21-Apr-2025 thru 31-May-2025)
  • M-MAY-RF.TXT = Spring Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-APR-R.TXT = Spring Flyer
    (31-Mar-2025 thru 31-May-2025)
  • M-APR-RF.TXT = Spring Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Munce 2025 Spring Catalog

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Important Information for new Spring Catalog products…

The Spring Catalog includes products from a new vendor, “Christian Journal Company” (pub code JOU). The company is based in the UK, but they have fulfillment centers in the US. If you need to order these products, you can contact them directly at hello@christianjournal.co. You can view their products at christianjournal.co. (Note that the email and website addresses both end in “.co” and not “.com”.)

Here are the UPC numbers for their items that are in the Spring Catalog…

634855048407
634855219753
634855223934
700721345243
700721345250

If you are sending the Munce 2025 Spring Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-MAY-R.TXT = Spring Catalog
    (21-Apr-2025 thru 31-May-2025)
  • M-MAY-RF.TXT = Spring Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-APR-R.TXT = Spring Flyer
    (31-Mar-2025 thru 31-May-2025)
  • M-APR-RF.TXT = Spring Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-MAR-R.TXT = Easter Sale Catalog
    (3-Mar-2024 thru 19-Apr-2025)
  • M-MAR-RF.TXT = Easter Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

🚀 Wake-Up Wednesday is Moving to Google Meet – Join Us at 10 AM!

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We’re making a big move! Starting this week, Wake-Up Wednesday with BSM (The Twins) will be on Google Meet at 10 AM (CT)!🎉

If you do LIVE videos on Facebook, you probably received a notice from Meta/Facebook informing you that they are purging live videos that are more than 30 days old. With Facebook’s change in policy, we are moving the “venue” for future Wake Up Wednesdays from Facebook Live to Google Meet. I was able to download all of our historical Wake-Up-Wednesday videos and uploaded them to our YouTube channel at https://www.youtube.com/@techsofthelp in case you want to watch (or re-watch) a specific topic covered.

What’s Wake-Up Wednesday?

✅ Industry events & Christian retail tips
✅ Quick 10-minute sessions– no long meetings! ⏳
✅ New BSM features & bookstore insights ⚒📚

🔹 Join Us Every Wednesday at 10 AM (CT)!

📆 Add to Calendar & Get Weekly Reminders:
👉 Click Here to Add Wake-Up Wednesday to Your Calendar

🔗 Join Live on Google Meet (Same Link Every Week!):
👉 https://meet.bsmgr.com

Wake-Up Wednesday is a great way to stay in the loop—whether you join us live at 10 AM –or– catch up later. We’d love to see you there!

See you this Wednesday at 10 AM!

In His Service,

Steven Ammons

Munce 2025 Spring Flyer

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If you are sending the Munce 2025 Spring Flyer, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-APR-R.TXT = Spring Flyer
    (31-Mar-2025 thru 31-May-2025)
  • M-APR-RF.TXT = Spring Flyer (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-MAR-R.TXT = Easter Sale Catalog
    (3-Mar-2024 thru 19-Apr-2025)
  • M-MAR-RF.TXT = Easter Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

See the Twins at Booth P11 & Get Your FREE AI Bookstore Guide!

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The CPE Winter Show kicks off Monday, and we can’t wait to see you there! Before the show floor even opens, we want to personally invite you to our Bookstore Manager Training on Sunday and remind you to stop by Booth P11 when the show begins.

📢 For BSM Users: Don’t miss Sunday’s training! We’ll cover new features like quick and easy consignment, multiple inventory locations, and more. It’s the perfect way to maximize your software and streamline your store.

🤖 For Everyone: We’ve put together a FREE AI Starter Guide for Bookstores! This one-sheet guide will show you:
✅ How to start using AI in your bookstore
✅ The best questions to ask AI
✅ Practical ways to use AI for marketing, inventory, and more

💡 No gimmicks—just real, helpful information that you can start using right away.

Come see the twins at Booth P11! Whether you’re a BSM user or just looking to explore new tools for your store, we’d love to chat and help you future-proof your bookstore with AI and new technology.

See you at the show!

Steven & Jon Ammons
📍 Booth P11
📧 steven@bsmgr.com
📞 (800) 997-6724

New Features Unveiled – Visit BSM at Booth P11!

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Exciting news! We’ve added powerful new features to Bookstore Manager Software (BSM) to make managing your store easier than ever:

✅ Multiple Inventory Locations – Track stock across multiple locations with seamless transfers between them.
✅ Fully Automated Consignments – With just one click, close out all consignments, cut checks, and generate detailed reports.

📍 Stop by Booth P11 to see these features in action!

  • For our BSM stores attending – Don’t miss our User Training with Jon Ammons, where he’ll cover these new features and more. It’s on Sunday morning starting bright and early at 8:00 AM!
  • For those not yet using BSM – Visit us to discover how BSM can transform your store, while taking advantage of our $1,000 Show Special. Plus, let’s chat about how you can utilize AI and Canva to boost your marketing!

Jon and I look forward to seeing you at the show!

In His Service,

Steven Ammons

Munce 2025 Easter Sale Catalog

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If you are sending the Munce 2025 Easter Sale Catalog, please download and process the data file that will prepare your inventory.

  1. Get the current Munce catalog files…
    • Version 8.11 (and earlier) –
      1. Download the Zipped catalog data files by clicking here.
      2. When the download completes, open the Zip file and extract/copy the files to your BOOK folder.
    • Version 9.00 –
      • You should receive the files as part of the automatic cloud update routine.
      • If you want to get them now, you can manually trigger the cloud update routine.
        1. Make sure all stations are out of BSMGR.
        2. At “Enter Program Name”, enter “SCHEDULE”.
        3. Click the “Check for Regular Updates Now” button.
        4. Make sure “BOOK-DIR” is checked. (All should be checked, but the BOOK portion of the update includes the Munce catalog files.)
        5. Click the “Start” button and wait for the routine to finish.
        6. All stations can now get back into BSMGR.
  2. In BSMGR, run “IVPROMO” at the “Enter Program Name” prompt.
  3. At the “Enter File Name” prompt, type the file name that matches the one you are sending out (see below), then click the OK button.
  4. If you enter a flexible date file name, you will be prompted for the start and end dates of the sale.
  5. Any products in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory. The catalog’s promo code, start date, end date, and sale price will be set for all the products in the catalog.
  6. NOTE: If IVPROMO doesn’t do anything, make sure you copied/extracted the files from the current MunceCatalog.zip file to your BOOK folder.

Current file names to choose from for the IVPROMO program…

  • M-MAR-R.TXT = Easter Sale Catalog
    (3-Mar-2024 thru 19-Apr-2025)
  • M-MAR-RF.TXT = Easter Sale Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)
  • M-JAN-R.TXT = New Beginnings Catalog
    (13-Jan-2025 thru 1-Mar-2025)
  • M-JAN-RF.TXT = New Beginnings Catalog (Flexible)
    (Flexible dates – you set them when running IVPROMO)

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSM Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

[WEBINAR Replay] Watch Our Latest Training on Consignments & Multiple Inventory Locations

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If you missed our recent webinar on Consignment Sales & Multiple Inventory Locations, we’ve got you covered! You can now watch the full session on YouTube and catch up on everything we covered.

📺 Watch the webinar here: Consignment Sales & Multiple Inventory Locations

This session walks through the benefits of consignment sales, how to find new consignees, and best practices for tracking multiple inventory locations like stockrooms, storage areas, and warehouses.

🔥 Another Great Feature in Version 9!
We’re really excited to show how AWESOME Version 9 is, and this is just one of the many powerful features designed to make managing your store easier. Stay tuned—more Version 9 features will be highlighted in upcoming webinars!

Additionally, if you haven’t seen our Remote & Offsite Sales webinar from October, it’s another great resource for bookstores looking to expand their sales beyond the store.

📺 Watch the Remote & Offsite Sales webinar here: Remote & Offsite Sales

If you have any questions after watching, feel free to reach out to us at support@bsmgr.com. We’re happy to help!

Thank you,
Jon and Steven Ammons
Bookstore Manager Software