qScan “Item Not Found” Message

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When scanning barcodes of items with shorter-length SKUs, you may receive the message “Item Not Found” for items that are actually in your inventory file.

This is caused by Apple iOS treating double spaces as a shortcut to insert a period (like at the end of a sentence).

Here is an example of the message…
qScan Error with Period in Item Number

If you are experiencing this issue, please disable the shortcut by…

  1. Touch the “Settings” app icon.
    iOS Settings App Icon
  2. Touch the “General” link.
    iOS General Settings Link
  3. Touch the “Keyboard” link.
    iOS Keyboard Settings Link
  4. Touch the slider next to “.” Shortcut to disable this feature.
    iOS Period Shortcut