Bookstore Manager Emails

Where Can I Get Statement Forms for BSMGR?

February 12, 2016April 24, 2015 by Shane Price

Statement Forms for Bookstore Manager

Bookstore Manager statements are formatted to fit on a specific form layout. Our former contact person has retired, so we need to let you know about a change in where to order the forms.

Safeguard Forms
888.698.2250
Shane or Dawna

Please be sure to mention that you are using Bookstore Manager Software so they know which form to use.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)
Remember you can use SPT to put your support request directly on our support docket.

Program Changes on April 2015 Update

February 12, 2016April 8, 2015 by Shane Price

RMS Version 8.00L Program Changes on the April 2015 Update

The monthly update disc you receive from BSMGR for RMS contains a current copy of the Christian Books & More^® database, new images, music samples and program changes. Remember to run IVDC after installing your update to reflect retail prices changes for your store’s inventory items. When that program completes, you can use IVL to print labels with the new prices.

As a reminder, each month’s update disc also includes a folder titled “Manual” that contains the current RMS manual. The file is in Microsoft Word format, and there is a free Word viewer program in the folder in case you don’t have a copy of Microsoft Word installed on your computer. For your convenience, the RMS program changes on this update are listed below.

BARKIT:: DAILY HISTORY TAB – NEW CHECK BOX THAT SAYS KEEP ONLY 1 DAILY HISTORY RECORD THAT INCLUDES ALL SALES FOR THE DAY. THE $ AMOUNTS WILL BE BASED ON THE FIRST SALE.
FTP:: INCREASED THE INACTIVITY TIME OUT TO 5 MINUTES.
IMAGEBTN:: ADDED SUPPORT FOR LARGER 24 BUTTON IMAGES.
IVKM:: • NEW INTERFACE.; • THE KIT NAME IS NOW DISPLAYED ACROSS FROM THE KIT #.
IVM:: • DAILY HISTORY TAB – NEW CHECK BOX THAT SAYS KEEP ONLY 1 DAILY HISTORY RECORD THAT INCLUDES ALL SALES FOR THE DAY. THE $ AMOUNTS WILL BE BASED ON THE FIRST SALE.; • LOCAL IMAGE WAS NOT BEING CLEARED WHEN SAVING.
IVO:: • SPECIAL ORDER PRINT – PRINTING BEFORE RECEIVING SOMETIMES CAUSED SPEICAL ORDERS FOR 2 PO’S TO PRINT.; • GRID CHANGES – AFTER DISPLAYING THE GRID (IE RECEIVING 1 ITEM), THE CURSOR GOES BACK TO THE ITEM IT WAS WORKING ON. PRESSING THE STOCK CHECK BUTTON GETS THE HIGHLIGHTED ITEM.; • CHANGED THE COLOR BANDING ON THE PO LIST SO THE OFF-WHITE IS LESS OBTRUSIVE.
IVR:: WEIRD INDEX OUT OF BOUNDS.
IVSO:: LOOKUP BUTTONS WEREN’T WORKING ON SOME MACHINES. TOOK OFF SELF-ACT.
ONHOLD:: • COSMETIC – THE “HOURS.” WAS ON SCREEN THAT ALLOWED USER TO BRING BACK A PICK-UP ORDER WAS ON HOLD.; • FIXED BUG DELETING PICKUP ORDERS.
POS:: • NO AUTHORITY RTNS – IF MANAGEMENT PREVENTS CERTAIN TRANSACTIONS (IE VOIDS) WITHOUT PASSCODES, THE USER IS NOW PROMPTED FOR PASSCODE DURING THE TRANSACTION. IF THE USER GETS PERMISSION THE VOID IS COMPLETED, OTHERWISE IT SAYS “NO AUTHORITY…”.; • DAILY HISTORY TAB – NEW CHECK BOX THAT SAYS KEEP ONLY 1 DAILY HISTORY RECORD THAT INCLUDES ALL SALES FOR THE DAY. THE $ AMOUNTS WILL BE BASED ON THE FIRST SALE.; • ENHANCEMENTS FOR TOUCH POS IMAGES.; • FIXED BUG DELETING PICKUP ORDERS.; • PRINT-NO-PRINT SCREEN – ADDING THE ENV LINE PRINT-NO-PRINT-SCREEN Y CAUSES BSMGR TO PROMPT WHETHER OR NOT TO PRINT A RECEIPT AFTER EACH TRANSACTION. THE PRINT OR EMAIL OR BOTH OPTION SCREEN NOW ALSO HAS AN OPTION FOR NONE.; • TWEAKED TRANSITION FROM 48 TO 24 BUTTONS – THE FIRST 24 BUTTONS OF THE 48 BUTTON SCREEN ARE THE 24 BUTTONS FOR BOTH OF THE 24 BUTTON OPTIONS.
POSMENU:: TWEAKED TRANSITION FROM 48 TO 24 BUTTONS – THE FIRST 24 BUTTONS OF THE 48 BUTTON SCREEN ARE THE 24 BUTTONS FOR BOTH OF THE 24 BUTTON OPTIONS.
SLIV:: DAILY HISTORY TAB – NEW CHECK BOX THAT SAYS KEEP ONLY 1 DAILY HISTORY RECORD THAT INCLUDES ALL SALES FOR THE DAY. THE $ AMOUNTS WILL BE BASED ON THE FIRST SALE.
SLTL:: TOTAL BY EMPLOYEE WROTE MULTIPLE RECORDS INTO THE PREVIOUS Z-TAPE FILE. ALSO, IT FAILED TO ZERO RECORD WHEN THE Z-TAPE WAS RUN WITHOUT ANY TOTALS.

Please contact us if you experience problems installing your update.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Touch POS – Line Buster

February 12, 2016April 2, 2015 by Shane Price

Speeding the Checkout Process and Busting Lines with Touch POS on a Tablet

Looking for an inexpensive way to speed up the checkout process? Our Touch POS solution is the easy to add solution that brings flexibility to the robust RMS Point-of-Sale software. PLUS, you can also install Touch POS on a Windows Tablet.

With RMS Touch POS you are able to configure buttons for all your gifts, apparel, novelties, drinks, and other items to simplify ringing up hard to scan or non-barcoded products. The Touch POS is customizable with product button pictures. Adding an image of the item you sell allows for quick product recognition and better efficiency in handling each transaction.

By installing Touch POS on a Windows Tablet, you can now use Bookstore Manager around the store for line busting, POS anywhere, or other mobile uses.

To find out more about Touch POS on a Tablet, please watch this short video by clicking HERE.

Want to know more? Call us at 800.997.6724 (option 1) or click here to email us at sales@bsmgr.com.

iPhone Inventory App Intro

February 12, 2016March 25, 2015 by Shane Price

We are excited to announce that our new inventory scanning app will be released soon. Apple has approved our app as a Beta (test) release, and we are doing some final internal testing and working on documentation.

Before we release the new feature, we would like to work with a few stores to test the app and corresponding new RMS program in a retail setting.

Here are the requirements:

You must have a device running iOS version 8.0 or later to use TestFlight for accessing the beta version. Ideally, this would be an iPhone or iPod Touch. You can use the app on an iPad, but the bulk of the larger unit may make the process a little awkward. Once installed, the app will run on devices using iOS 6.0 or later.
To speed up the process, you need to have a Bluetooth barcode reader. We have a couple of options to choose from. A standard reader is $139. A heavy duty reader is $299. If you do not use a scanner, you will have to manually enter each product’s item number. Eligibility as a beta test site requires using a Bluetooth scanner.
You also need a license for the RMS to qScan interface program. Normally, this will sell for $395 for a single user. Beta test stores will be able to purchase a special 2-user license for only $195.
You must be willing to actually test/use the program during the beta test period.

We are limiting the number of beta tests to five (5) stores on a “first come, first served” basis. If you want to know more or are ready to sign up, please contact Steven at 800.997.6724 (option 1) or click here to email us.

If Enable images to see logo accepted as a beta test site, you will be sent an invitation from the iTunes store with a subject line of “TestFlight: You’re invited to test RMS qScan 1.0”.

The email will have a link to download the app with the logo shown to the right and the following statement, “You can accept this invitation with the Apple ID that you are currently using. Your Apple ID and the email address to which the invite was sent don’t have to match.” To accept this invitation, you must have TestFlight installed on your iOS device.” Please note that while it is in beta, iTunes doesn’t list the app, so a search for the app will currently yield no results.

Your BSMGR Sales Team
sales@bsmgr.com | (800) 997-6724 (option 1)

P.S. The app only works on iOS devices. We currently do not have versions for Android, Windows, Blackberry or other mobile/tablet systems. We are waiting to see what the response is to the Apple app and the desire for other platforms.

Are You Missing Something? (EOI Top Sellers)

February 12, 2016March 11, 2015 by Shane Price

These days it is more important than ever to keep the titles your customers want on the shelf. It is not news to you that successful Christian stores have the proper level of inventory with an optimum turn.

Bookstore Manager’s RMS program includes a feature (at no extra charge) that allows you to quickly identify and order products that are selling well nationwide but are not in your store.

We made a short video (3:15) to show you how RMS can help you better manage your inventory. Click here to watch the video and get started today!

While there is no cost to you for the EOI best sellers comparisons, it does require your participation in EOI for you to experience the full benefit of the program.

The top selling information is updated on a weekly basis. The most current is included on each month’s update, but you can also have BSMGR automatically download the updated information every week.

Need help getting your system set up for weekly updates, or want to know more? Call us at 800.997.6724 (option 1) or click here to email us.

Remember you can use SPT to put your support request directly on our support docket.

Program Changes on March 2015 Update

February 12, 2016March 9, 2015 by Shane Price

RMS Version 8.00K Program Changes on the March 2015 Update

IVM:: RETURNABLE FIELD NOW HAS TWO ENTRY FIELDS. THE FIRST IS THE TRADTIONAL Y/N MEANING ITEM IS RETURNABLE TO THE PUBLISHER. SECOND MEANS ITEM IS RETURNABLE BY THE CONSUMER. WITH “N” THE POS PRINTS “NON RETURABLE ITEM” AT POS AND WILL NOT ALLOW A NEGATIVE QUANTITY ON THE RETURN UNLESS IN VOID MODE.
IVO:: CHANGED LIST BOX TO GRID
POS:: • RETURNABLE FIELD NOW HAS TWO ENTRY FIELDS. THE FIRST IS THE TRADTIONAL Y/N MEANING ITEM IS RETURNABLE TO THE PUBLISHER. SECOND MEANS ITEM IS RETURNABLE BY THE CONSUMER. WITH “N” THE POS PRINTS “NON RETURABLE ITEM” AT POS AND WILL NOW ALLOW A NEGATIVE QUANTITY ON THE RETURN UNLESS IN VOID MODE.; • BITMAPS ON BUTTONS DIDN’T ALLWAYS SHOW; • TOUCH POS CUSTOM MODIFIER – A NEW MODIFIER WITH ITEM # “MODIFY2” CAN NOW BE SET UP IN IVM JUST LIKE “MODIFY”. MODIFY2 ALLOWS YOU TO NOT ONLY SET THE DESCRIPTION DYNAMICALLY BUT ALSO THE PRICE.; • NEW PAY TYPE “PICKUP/HOLD” ALLOWS A TRANSACTION TO BE CLOSED WITHOUT PAYING. THIS WILL SEND THE ORDER TO THE KITCHEN IF THAT OPTION IS BEING USED. YOU CAN RETRIEVE THE PICKUP ORDER USING THE MISC OPTIONS ON POS 1ST SCREEN. MULTIPLE TRANSACTIONS CAN BE PUT ON PICKUP/HOLD. WHEN YOU CLOSE THE PICKUP ORDER BY PAYING, POS WILL NOT SEND ANOTHER PRINTOUT TO THE KITCHEN.
POSMENU:: VARIOUS BUG FIXES
RACCOON:: FIXED TAB DISPLAY
SCHEDULE:: ADDED E(SAN).ZIP TO DIAG SCREEN
SLJD:: NEW PAY TYPE “PICKUP/HOLD” ALLOWS POS TO BE CLOSED WITHOUT PAYING. SEE NOTE ON POS ENHANCEMENT.
THEFLAGS:: THE WARNING TO “MAKE SURE BSMGR INTERNET ACCESS MANAGER IS RUNNING ON THE SERVER” WAS ALWAYS SHOWING (FIXED). ALSO ADDED A COUNTER TO SHOW HOW MUCH LONGER THE PROGRAM WILL WAIT FOR RESPONSE FROM ANCHOR’S STOCK CHECK SERVER.

Please contact us if you experience problems installing your update.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

Simple Way to Send Promo Emails to Your Customers

February 12, 2016March 4, 2015 by Shane Price

We know you wear a lot of different hats in your bookstore, and often your marketing suffers. At Bookstore Manager we want you to have a tool that helps you quickly and inexpensively communicates promotional items to your customer.

EZData is such a tool. Now you don’t have to spend a lot of time designing and distributing your email marketing piece. In a few simple steps you will have your promotion speeding through cyber space.

To see how simple EZData is to use in your store, please watch this short video (1:05) by clicking HERE.

Want to know more? Call us at 800.997.6724 (option 1) or click here to email us.

Save Time on STL Orders

February 12, 2016February 23, 2015 by Shane Price

Time Saver for STL Product Orders

While it’s great being able to earn free shipping when you hit a minimum threshold, it’s not fun doing manual stock checks for each item on a large PO to see if the order qualifies.

Now, with a push of a button, you can easily check stock levels for an entire STL Purchase Order from IVO!

When the process completes, a report is generated that summarizes the PO, showing what you want to order, what is fulfillable and the estimated wholesale cost.

This new feature was added on the February 2015 (Version 8.00J) Update. Let us know if you encounter any problems with it.

To see a quick demonstration (just over 1 minute), please click here.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

P.S. Remember you can also do a full order stock check for an Ingram order by changing the fourth character in the Special Codes field from “0” (order) to “5” (stock check).

Munce – March 2015 Catalog Files

February 12, 2016February 19, 2015 by Shane Price

If you are not sending Munce catalogs, please disregard this email.

The March Munce catalog info didn’t get to us in time to be included on our February update. We now have that information, and it is ready for you to use.

If you plan on sending out one of the March catalogs, please download and process the data files that will prepare your inventory.

Download the Zipped catalog file by clicking here.
When the download completes, open the Zip file and extract M-MAR-R.TXT and M-MAR-C.TXT to your BOOK folder.
In BSMGR, run “IVPROMO” at the Enter Program Name prompt.
At the “Enter File Name” prompt, use the appropriate file:
1. For the Regular catalog, type in M-MAR-R.TXT
2. For the Conservative catalog, type in M-MAR-C.TXT
then click the OK button.
Any products that are in the catalog and not in your inventory will open the IVM “Add” screen. Add the missing product(s) to your inventory.

If you have any problems downloading the file or getting the file to process from within IVPROMO, please let us know.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)

PCI Requirements and EMV/Smart Cards Update

February 12, 2016February 17, 2015 by Shane Price

We want to provide you an update to the Smart Card / EMV requirements that will be implemented October, 2015.

You may remember from our notice last December that the Payment Card Industry has mandated a shift to smart card technologies in an effort to better protect cardholder information. Smart cards, also known as “chip and pin” or EMV, rely on technology based on an imbedded microchip in credit and debit cards. These cards will require a reader that will retrieve the consumer’s payment information from the chip instead of the traditional magnetic stripe.

Historically, the card brands (Visa^®, MasterCard^®, American Express^®, Discover^®, et al) assumed liability for fraudulent transactions. Beginning with the implementation of the new requirements, liability for fraudulent cards will shift to those merchants who do not upgrade their hardware to read smart cards. Only those merchants who install the Smart Card technology will be shielded from this liability and the burden to prove the validity of each transaction.

We have identified a couple of different EMV card reader options that are currently being tested. The devices are “smart” and have programming built in. This means we have to work with the manufacturers to coordinate communication between the device and our software. Until we know this is working properly, we won’t identify the brand or model of the test units. We are still on target to have our internal development and testing done by the end of the first quarter.

Each point of sale station will have a consumer facing reader which will allow the cardholder to retain possession of their card, thereby increasing security for you and the shopper. While there is no charge for the software enhancements, you will want to budget around $250 to $300 per station for the hardware.

Our partnership with National Processing Company has been a valuable asset in evaluating and making this change. Their levelheaded approach contrasts sharply to those processors who use “the sky is falling” rhetoric in an attempt to scare merchants into rash and reckless decisions. Additionally, this relationship enables us to provide you with one stop support if you ever encounter a processing related issue.

If you have any questions or unique situations, please contact us at support@bsmgr.com or merchantservices@bsmgr.com.

We are continually thankful for the partnership we have with you, and we trust the Lord will bless you and your ministry in the days to come.

Your BSMGR Support Team
support@bsmgr.com | (800) 997-6724 (option 2)